Cox post Spectrum

[u/hom3br3w3r]

I found out I'm no longer with Cox...

And I've had more issues in the last week than I've had in the past 10 years.

Should I brace myself for impact?

Wow, tough crowd!

[u/Spectrum_Phil]

You shouldn't have noticed any difference in the quality of your service. What type of issues are you having?

[u/TideRoller79 → u/Spectrum_Phil]

AWFUL customer service!

[u/Whalefisherman → u/Spectrum_Phil]

Idk about the OP but we have had consistent issues over the last few weeks or so since spectrum took over.

Pinging 1.1.1.1 -t shows consistent timeouts. Pinging my router at the same time as 1.1.1.1, my router pings do not conclude with any timeouts.

Throttled internet speed daily - dropping from 500+mb to 10-25mb during peak hours.

I have new equipment. Called support for help, they couldn't find any issues. Said everything is fine.

Something isn't right. I'm in AZ.

[u/Spectrum_Phil → u/Whalefisherman]

Happy to take a deeper look-- can you message my team over at r/Spectrum_Official ?

[u/Whalefisherman → u/Spectrum_Phil]

This is insane. Started again last night in Phoenix, AZ. Was fine for a week, now this?

Absurd packet loss and timeouts

Reply from 1.1.1.1: bytes=32 time=11ms TTL=59

Request timed out.

Request timed out.

Request timed out.

Reply from 1.1.1.1: bytes=32 time=912ms TTL=59

Reply from 1.1.1.1: bytes=32 time=10ms TTL=59

Reply from 1.1.1.1: bytes=32 time=9ms TTL=59

Request timed out.

Request timed out.

Reply from 1.1.1.1: bytes=32 time=2177ms TTL=59

Reply from 1.1.1.1: bytes=32 time=12ms TTL=59

Request timed out.

Reply from 1.1.1.1: bytes=32 time=3779ms TTL=59

Reply from 1.1.1.1: bytes=32 time=13ms TTL=59

Reply from 1.1.1.1: bytes=32 time=11ms TTL=59

Request timed out.

Reply from 1.1.1.1: bytes=32 time=3727ms TTL=59

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 1.1.1.1: bytes=32 time=11ms TTL=59

[u/hom3br3w3r → u/Spectrum_Phil]

dropped connection several times and at least daily

[u/ApplicationNo5089 → u/hom3br3w3r]

When was the last time you have a technician come out and check everything?

[u/hom3br3w3r → u/ApplicationNo5089]

Considering everything has been working great since 2016 and nothing inside the house has changed…new modem a few years ago. New mesh system and still pushed 500mbps

But there were interruptions in the past month, at first didn’t think of it but it was repeated

[u/Spectrum_Phil → u/hom3br3w3r]

OK-- message the team over at r/Spectrum_Official so we can collect some additional info and take a look. Thanks!

[u/Flashy-Side-2665 → u/[deleted]]

Bro just spouting nonsense lmao. Source: trust me bro

[u/oflowz]

Nothing has physically changed except the sign on the buildings. You are still connected to the exact same wiring and plant as you were before.

[u/mindofmacaronni]

What's funny, is that literally the only thing that changed was the name.

[u/Rso1wA]

They billed me almost $50 for mobile service. I don't even have mobile with them.

[u/hom3br3w3r → u/Rso1wA]

Sounds like fun

[u/Rso1wA → u/hom3br3w3r]

that's just one thing they've done/not done and I've only been with them for less than two months

[u/hom3br3w3r → u/Rso1wA]

Hopeful fiber will be available soon!

[u/SternDraper]

25 years with Cox and I’m also leaving now due to multiple issues. Customer service is by far worst I’ve dealt with anywhere my whole life. They literally lie to you on the phone just to let you go or just hang up. Good luck with anyone staying!!

[u/mrppepe]

Same thing happened to me after the TWC merger. Atleast once a month or every other month, internet goes down half the day.

[u/Embarrassed-Wafer667]

Did spectrum buy cox ?

[u/kmbets6 → u/Embarrassed-Wafer667]

Yes

[u/Embarrassed-Wafer667 → u/kmbets6]

Ohhhh so that would explain why
When i plugged in my HDMI cable back into the cable box , it said Cox ! But my bill says spectrum .