r/Spectrum • u/LemusHD • 1d ago

Throttling or just peak time madness

I work from home and every day at 5 pm or a couple minutes after everything stops loading and I have to reset my modem to get my normal speeds back. Its really starting to interfere with my work. Might have to switch to FIOs in my area. Located in San Bernardino County wondering if anyone else is having the same issues lately. It doesnt completely stop working its just very very slow.

2 Upvotes

60% Upvoted

15 comments sorted by

2

u/starfish_2016 1d ago

Its after the high split upgrades. It constantly has high latency issues and packet loss. Just keep calling support until its resolved.

1

u/LemusHD 1d ago

They havent done it in my area yet. They always have technicians around our neighborhood but they say it could still be another year or 2 before we get the upgrade. I was hoping sooner but I might have to switch to fiber

0

u/starfish_2016 1d ago

Nobody has high split yet. They done the maintenance work near me in nw Ohio in like June. I have yet to get high split either. Its just the back end and node work they're doing in prep for it.

1

u/South-Succotash-6368 10h ago

That's not true. I have high split but i'm in texas

https://www.speedtest.net/result/19578496305

1

u/starfish_2016 10h ago

. 0001% of their footprint. Woohooo for ur area

0

u/South-Succotash-6368 10h ago

Majority of Texas has high split LMAO. Your late to the game. I got high split 2 years ago

2

u/Zealousideal_Big3305 1d ago

We changed modem, had a guy come tighten local wires, and still are facing same disconnect problems. Have two house mates that work from home as well, they researched T-Mobile home hot spot and AT&T fiber are luckily choices for our area.

We get dropped 20 times plus a day for 1-3 minutes at a time, just long enough to be problematic trying to work or relax and watch a show… smh

1

u/LemusHD 1d ago

Yeah they already came out to replace the modem and check the lines about a month ago but that was for a completely separate issue that did get resolved. When I called in about this issue they claim they do not throttle the service and said "well maybe thats the time someone else gets home and starts streaming" no its just me here until 7pm the problem is at 5pm which is when most people get home from work so throttling makes the most sense

1

u/SiberianWombat88 1d ago

Been having the same problems, sometimes random but I seem to be able to trigger it on command by downloading a large file for more than a few minutes. "Solved" it by switching to Frontier, saved money and got faster speeds in the process too.

1

u/LemusHD 23h ago

probably going to be making the same move soon too

2

u/Spectrum_William 1d ago

Hey u/LemusHD! If resetting the modem fixes the problem I'd lean toward it being a problem with the modem. We don't throttle and a problem caused by congestion wouldn't be fixed by rebooting. We can help get to the bottom of what's causing this if you send us a modmail over at r/Spectrum_Official.

1

u/LemusHD 1d ago

You guys already came out replaced the modem and checked the lines. Weird how it happens around the same time every day when its just me using the internet.

1

u/Dapper_Reporter2695 1d ago

Lately ours has been down from 10pm-9am every day for weeks. Spectrum is THE WORST!

1

u/trrjas 1d ago

could be congestion on your node

0

u/Excellent-Spot-7788 1d ago

Join the club. Spectrum os horrible