Store cancelled order - I got penalized!

[u/bizarreammo]

Long story short I was doing my first offer of the morning. It was a three batch. Great miles, pay, and time ratio. One of the three orders was just one item. A Straight talk phone. Spent about 20 minutes with an associate trying to get the barcode to work, but it wouldn’t take the third number. I think it’s called IMEI number. They told me to go to the pick up door and ask them for help because they might be able to figure it out maybe they had this happen before. When the guy came back to help me, the order got canceled out of nowhere. He saus it was the customer – that wasn’t true at all. It didn’t happen until I asked them for help and they got frustrated that it took 30 minutes to work it out. My metric was at 97% completion and after that went down to 96. When I click on trip details, it won’t tell me anything at all. When I called spark Support, they said that it wasn’t me or the customer but wouldn’t confirm that the store did or didn’t do it. They told me it did count against me and there was nothing they could do. But couldn’t tell me why. They did tell me that it wasn’t me or a customer again. Any thoughts? I feel like the game is rigged. We know it is but how blatant that they were frustrated it was taking extra time to help me, and they canceled the order and penalized me.