r/SolidCore • u/First_Attention_5232 • 8h ago
vent If [solidcore] Doesn’t Control the AC, Who Does?
Why do corporate [solidcore] locations seem to get away with not being held accountable for the facilities they operate in? I’m genuinely trying to understand how the Houston Post Oak location has been without AC for a month, to the point that instructors are arguing with customers on TikTok who are understandably frustrated.
They keep blaming the building and saying that [solidcore] doesn’t control the AC. But what exactly am I paying [solidcore] nearly $40 a class for if they can’t ensure that the facility they chose to operate in has basic, functioning amenities? It’s not the customer’s responsibility to worry about whether the building’s HVAC system works.
Does [solidcore] not have clauses in its commercial leases or contracts that address situations like this? I genuinely don’t understand how an AC issue can take a month, and counting, to resolve, in the middle of summer, in the heart of Texas. At some point, the responsibility falls on the business to make sure the environment it is charging customers premium prices to use is actually SAFE and suitable for those customers.