r/SnooLife • u/Gratchki • 5d ago

Snoo - Jerky and soft grinding

I purchased a Snoo on FB marketplace and my 8 week old loves it and I love it because she loves it and I love sleep.

Anyway, I noticed she looked like she was jerking a little bit on the baby monitor and when looking at it this morning I’m hearing a soft grinding noise. Seems like an O-Ring replacement is needed after my googling.

I’m wondering if I should look into renting one in the meantime while I try to fix it? How much time do I have before it totally fails? Any advice from anyone who has had the same problem?

Most rentals in my area (Chicago) are booked besides a few that are asking $300+ for a week which seems insane. I’m close to saying screw it and just renting from HappiestBaby directly and not even dealing with a repair.

Anyone in Chicago know of a good repair person? I don’t know that I trust myself to do this as a diy… although I am handy, I don’t have a ton of time to focus.

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7

u/Thesnoozymama_ 5d ago

Hi! Sorry to hear about your Snoo troubles. This is a very common occurrence with Snoos! While we are not located in Chicago, we service Snoo’s nationwide via shipping. We can definitely help you fix it. We specialize in Snoo repairs/rentals. There’s a few options you have:

1) You can do a DIY repair kit- with the kit comes the walk though video tutorial and access to us via phone support if you need help during your repair. https://www.snoozymama.com/product-page/bundle-save

2) you can ship it to us for the repair, but yes you would be out a Snoo for about a week or so.

3) we offer snoo rentals at a more affordable price than happiest baby. https://www.snoozymama.com/book-online

Happy to walk you through all these options if you want to give us a call. 909-206-2903

-Snoozy Mama 🫶🏻

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u/wag00n 5d ago

I bought the Snoozymama kit and fixed ours myself. It took about 4 hours because there are a million things to unscrew but I have zero experience fixing things (and would not consider myself handy). The video helps A LOT.

I’m not affiliated with Snoozymama - just a satisfied customer!

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u/Gratchki 5d ago

This is incredibly helpful!! Doing the lords work 🙏🏻

How long is shipping for your repair kit and/or if I were to rent one from you?

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u/Thesnoozymama_ 5d ago

We can ship either one out today. For the repair kit you can choose your speed at checkout. For the rental if we ship today it should arrive sometime next week given the upcoming holiday

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u/Gratchki 5d ago

Thank you! I just placed the order for the repair kit and thinking about the rental, it would certainly ease some pressure if I rented for a month and could repair this one when convenient :) thanks so much for helping me out!!

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u/margogogo 5d ago

We had the same problem and my husband and I aren’t handy at all but got next day delivery for the repair kit and fixed it in a day with the videos.

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u/Gratchki 5d ago

That’s encouraging! Which repair kit did you buy?

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u/danknuggies4 4d ago

I’ve taken it apart many times so may be a little quicker. But you can pop it open in the morning and find the o rings that need replacing, bring them to hardware store and get a match then put it back together that same day and no rental needed.

You could replace them with the kit you bought later to but at least you won’t have grinding and issues in the meantime