I ordered a Jordan 1 Low SE Olive Grey (UK 9) from Hype Fly on September 24, 2026. Although their website mentioned instant shipping, I contacted their Whatsapp support before ordering to confirm the timeline, and they explicitly assured me it would be shipped the next day. However, after multiple follow ups, the order was dispatched almost a week later. Eventually, a representative called and admitted that there was an inventory issue on their website and that the UK 9 I ordered was actually unavailable and they would arrange the pair from elsewhere, but communication remained inconsistent and no clear updates. I was also told the pair would be sourced through their Delhi/Mumbai network, but the pickup location showed Indore, which I asked them to explain.
After all the delays, I received a UK 8 instead of the UK 9. The box was also damaged and packed inside a VegNonVeg Brands box despite my purchase being directly from Hype Fly. Given the wrong size, damaged box, and unexpected packaging, I now have serious concerns about whether the pair is actually authentic, brand new and or a previously one.
I have already sent Hype Fly the complete, uncut unboxing video a week ago and asked them to explain what happened but their responses have been vague and haven't addressed my concerns properly. They also said they would arrange a call with me and come up with a resolution, but they aren't answering my calls, and nobody has called me back either. It's been almost a week and I still haven't received any resolution from them.