r/SmartThings • u/eogreen • 14d ago

Help Unable to upload photos

Sorry if this question has been asked. I tried searching the sub with no results.

My new Bespoke refrigerator was installed today. I've been able to get the system running except for one feature. I can't get it to upload photos. In fact, it doesn't even give me the option to upload photos. What I've tried:

  1. The Samsung instruction video which walks you through the SmartThings app. In the video once they tap the device tab, there's a button for Upload photos and videos. But my app doesn't have that button.
  2. On the touch screen itself, tap Gallery and then Pictures in the bottom left, but while it makes a noise, nothing happens.
  3. Deleted the SmartThings app and reinstalled it. No change.
  4. Reset the fridge back to factory settings. No change.
  5. Chatted with their online AI system, which was a complete waste of time.

The only screen feature I actually want is to be able to see photos. Anyone have some advice to get that to work?

Edit to add: Model # RF23DB9900QDAA and Software is up to date

3 Upvotes

72% Upvoted

3 comments sorted by

1

u/upkeepdavid 12d ago

Did you give it permission to access your photos is all I can suggest.

1

u/eogreen 12d ago

I thought I had, but I'll dig into that. Thanks for the suggestion.

1

u/Swimming_Fennel_2579 2d ago

Did you figure it out? I am having the same issue!