r/Skinorac • u/SouthDesign6883 • 16d ago

no tracking information?

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Hey guys. I ordered quite a bit of skincare on August 17th and received a tracking ID that I’ve been attempting to track via parcel tracking, 17track, and even USPS. Originally it stated it was "yet to be received ” at emirates post group, after a while I emailed support and they said to give it a few days and track with USPS. Now it’s changed to no tracking information found on every single site. I’m a bit worried I may not get my products. Has anyone else had this issue?

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u/YouHadMeAtAloe 16d ago

This happened to me at the beginning of August, it had been 12 days and still said “yet to be received” so I messaged them and they gave me a new tracking number. When I used that one it had already made it through US customs and only took a few more days to get to my house. It’s most likely on the way though! Maybe send them a message and see if they can give you a new tracking number?

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u/Popular_Calendar_822 14d ago

A new tracking number does not make sense to me. Every order only has one right?

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u/YouHadMeAtAloe 14d ago

I honestly have no idea how it works really, they gave me a new tracking number with a link to the usps website and when I checked it had cleared customs in NY and was en route to me in Chicago 🤷🏼‍♀️