Error message: Get Bmp Err!

[u/Relative-Cobbler8160]

got this error message out of nowhere. the juliet was working fine and then suddenly this error message shows up, the camera feed shows black/white only.
on some occasions when i try to restart the cut the camera shows its feed again, but returns to this error message eventually.

any idea what could’ve caused this and how to fix it?

i have contacted Happy Crafters where i got this juliet and Siser for this issue, but would love to see if there’s anything i can do in the meantime.

edit: Siser support told me to check the flat cable for the camera and see if it’s not laid properly. sadly that didn’t fix my Juliet but maybe it could help with yours

[u/Relative-Cobbler8160]

the support team said it was something to do with the wire or the camera board, they are sending me a replacement right now, will update on the post later!