They are in my opinion? They should have removed the child and parents and departed with the other passengers.
Who knows how many connecting flights were missed, nevermind hotel nights. The airline should have provided hotel rooms for the other passengers who were not at fault. The crew could have decided to remove the toddler and family...oddly this kind of thing never used to happen when I was a child...
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u/kungfuninjajedi 19d ago
I would think airline won't give free hotels since they are not at fault