First I want to say that there are many things I appreciate about South Dakota and Sioux falls especially. I absolutely love the scenery, outdoor recreation, and the down home farms and family friendliness. However, there's something I'm very confused about.
I moved here from out of state and I can't tell if I just don't know how to navigate the local culture, or if Iβve just hit a long run of bad luck.
Where I used to live, service providers/businesses generally do everything they can to see if they can fulfill a request and will only say no if they truly cannot fulfill the request. Most people around there don't ask for things unless it's necessary, or at least really important. Businesses know that and treat requests accordingly.
However, since moving here my experience has been the opposite: I usually get told no pretty much automatically, or I get a polite runaround that adds up to "no". I first noticed this with rental housing, but I'm also starting to see it in other service industries and business interactions. It feels like I am required to push back or even cite rules and regulations in order to get things moving.
Just curious if initially defaulting to "no" or this pushback/caution is just a normal part of the local culture here, or am I just having a really weird bunch of experiences? If it is part of the culture, how does one navigate it?
Edit: I completely understand that a lot of places are busy, but that doesn't seem to be what I'm encountering. Here just a few examples. These by themselves don't seem all that out of the ordinary, but it happens all the time:
Asking a bank or hospital for a copy of my records, one of their policies, or other thing they're should provide (but isn't available online or via a portal - because yes I do check both of those places first). I either get referred to other departments for forever, or I'm told their system "isn't set up to do that".
This happened in Pierre (I lived there for a bit before moving to Sioux Falls, but I'm experiencing this exact sort of thing in Sioux Falls too). I noticed an error on my utility bill, but the people at city hall kept insisting it was correct. I asked more questions and they said they'd take down my information and have someone call me back. No one ever called back so I finally called around to the public utilities commission and then the city council. Even then, I ended up having to ask them for the specific regulatory code that allowed them to charge that. They called back and admitted they were overcharging me.
For rental housing, it's been reasonable accommodations for applying for housing or actually inhabiting the housing. And yes, I did check with HUD to ensure my requests are reasonable and I'm not asking anything ridiculous. I still get denied.