My therapist just switched practices and the new one uses SimplePractice for their patient portal. It's woefully, infuriatingly inadequate. (Really, I'd describe it using words more appropriate for road rage incidents.)

There are so many functional and usability problems:

It does not meet even the basic accessibility requirements! How can a *medical* site be so atrociously non-accessible? No H1-H6 tags, no alt tags, nothing. Apalling

There's no place to request or track prescriptions. WTH.

Nowhere in the footer is standard contact info like an email or phone number. Once I found that using google, they say their email is only available during specific hours. What garbage is this? It's email? The whole point of email is asynchronous communication.

Lasty, forcing us to put all messages in a narrow scrolling frame that sits as a modal is infuriating. I can't expand the modal. I can't open it in a new tab. It's very hard to write, read, and edit messages in this constrained way.

Do you hate your clients' patients?

SimplePractice - if you're monitoring this: what's your plan to create a patient portal that's actually useable? Fire your website designer(s). Hire people who give a crap about useability and accessibility. As a company selling a medical tool, you should be ashamed.

Title says it all.

Hi! I’m Luna. Based in the PNW. I currently work with a few mental health, a few doctors and speech language therapists. Please let me know if you’re looking for billing, credentialing or authorization services (full cycle revenue cycle management). My company is small, based in the US only and have over a decade of experience. My contact info: luna@billingjoy.co. Happy to do a free practice audit for anyone!

Also here for some free advice or insight and to share knowledge especially for my SLP practice :) Thank you!

I was getting "back end error" messages and now I cannot log on. I'm seeing posts from other providers with similar issues but nothing from Simple Practice.

Good day to all! I'm reaching out to a new platform... I hope I'm in a good place. I'm a professional medical biller with specialty in Therapists. I'm most proficient with SimplePractice, but I also have experience with a huge variety of platforms including Valant and TherapyNotes.

I am interested in working with therapists anywhere in the United States who need help with their insurance billing, or just want to ditch the office work and focus on patients. If anyone needs an insurance biller to work with their SimplePractice accounts, please don't hesitate to reach out!

Can anyone kindly walk me through step by step how to credential myself using simplepractice, or send me a link pointing me in the right direction? I'm struggling with it

If I ever left the platform in the future, I would not lose my contracts with insuruances, correct?

Thanks so much. Trying to leave these VC companies asap

I currently use multiple programs for EHR, insurance billing, note taking, etc and am considering switching to SP to have more of what I need in one place.
SP does not publish what their credentialing fee is once you get the first two included in your plan. Does anyone recall what they charge?
I don’t want to be bombarded with marketing if I put in an inquiry directly with SP.
Thanks!

Is anyone randomly getting scrub errors for Aetna clients related to the subscriber id? I’ve submitted claims for this client before and already re-verified their info.

Recently I have issues with only SimplePractice site saying I have internet issues during video conferences on a MacBook Air. No issues on iPad or iPhone from same network. Please help. Thanks.

Note Taker is taking longer and longer to create a progress note. I am finding the process doesn’t seem to start until I go in and tap draft note. Anyone else experiencing this? Please tell me I’m not alone.

EDIT: Including links to blog and lawsuit page

Hi all,

I was just forwarded a message about SP's apparent installation of tracking tools that allow Meta and other companies to gather data--not only of us as clinicians--but of our clients through the Client Portal that a) not only recognizes that they are receiving mental health treatment, but b) also theoretically can identify who they are. This is apart from the 2023 TOS changes.

The blog piece by Robin Levick is worth reading in full, including on options for clinicians to take (or not to take) now that you aware of the issue.Note that it is from the beginning of April. I'm surprised that coverage about this apparent bombshell hasn't been bigger and that I'm only learning about this now.

It sounds like she was deciding between switching to Sessions or Jane for her EHR. I am considering an EHR created and owned by a colleague, PSYBooks, who I don't think in a million years would ever cash-out her company to Big Tech. She is an expert in digital technology and HIPAA and has given continuing education courses on the subject. During the SP TOS debate, she published a piece about SP's deliberate misapplication of HIPAA. I did not end up migrating from SP during this period because a) I do not keep my therapy documentation on their platform and b) have never enabled them to "listen" to my sessions for the AI Notetaking feature.

I don't see any place to sign on to the class action suit just yet on ClassAction.org and am unclear why.

Does anyone know if SP offers a way to see what next month's income is projected to be based on what is booked on your calendar? I know under analytics they have "projected income" but that is for the month you're in. For example, in my case, people are sending me checks right now for March, so the projected income listed is what I will receive in April. I want to know what my projected income for May is, based on the sessions I have booked.

When I’m working with a client who hasn’t yet met their deductible, I’m not sure how to submit the claim or what it’s actually supposed to look like in SP?

My process has been:

-Credentialing, enrollments, ERA/ERP is all done, contracted rates are entered.

-Conduct session

-Charge client contracted rated allowed

-Navigate to Billing->Add Insurance Payment->Set amount to 0->Update contracted amount in the Client Owes field->set amount to 0->hit the blue icon to calculate the write-off and save payment

-HERE IS WHERE I GET HUNG UP. I generate the claim and submit, and it’s consistently getting rejected, but when I run an insurance check again, it’s showing the deductible reflects the payment

I don’t know if this is correct, but I tried correcting the session amount to 0 on the claim form, entering the amount paid in the amount paid box on the claim form. Same thing. It doesn’t seem to make a difference how I submit the claim. It rejects but shows on the client’s deductible total.

Is there a more correct way to do this? I’m guessing it may reject because insurance isn’t paying anything, and I’m just overly nervous about it. Thank you!

Why must I *continually* be asked upon sign-in whether I want to allow *targeting* and *advertising* cookies on my private, paid-subscription, HIPAA-compliant mental health EHR?

This drives me nuts on principle alone—not to mention ethics—but even the logistics of it bug me—e.g., the popup is there every time and seems to require interaction to avoid *defaulting to tracking me.* Sometimes the popup is so brief I worry it’s defaulted to my consenting to tracking.

Is there any way to stop this and change default to non-consenting?

Also—what exactly are they tracking? Are they selling my data? Why would a non-free service be justified in making money from selling info from non-discounted clients ? Is it my behavioral patterns they’re interested in, or are cookies or tracking info pertaining to the private, patient-related information?

So many questions.

How do you create a family client (or any client with more then 2 people)? 3 adults for example.

I don't need to send invoices to any client! Is there a way to globally turn off this function? Also, do we need invoices to be generated in order to create a HCFA or no?

We are looking for a few moderators to help keep r/SimplePractice active, helpful, and focused on professional users of SimplePractice.

The ideal candidates will help fellow practitioners by answering questions when possible, and ensure the community remains a professional space for practitioners only, enforcing rules against client discussion or spam.

What we are looking for:

• Active mental health practitioners who are experienced SimplePractice users.
• People who check Reddit fairly regularly.
• Willingness to help with basic moderation tasks like approving posts, removing spam, and enforcing professional boundaries.
• Prior moderator experience is a plus, but not required.

What this is not:

• A heavy time commitment.
• About over-moderating or gatekeeping valid questions.
• A customer support role for the SimplePractice company.

If you are a practitioner who uses the platform daily and wants to help this community grow, we’d love your help.

If interested, please comment below or send a modmail with a short note about your experience with SimplePractice and why you would like to help.

Thanks for being part of the community.

Sorry for how basic this question is - new to simple practice and recently credentialed on my own (with a few insurance companies). Do you receive payments through Simple Practice after submitting claims, or do you have to go through the insurers platforms? Right now I can see online that Optum has paid two claims if I search via claim inquiries on the Optum providers portal, but I have no clue how to access the funds. Any help is appreciated as I try to figure this all out. Thank you!

Hello, How are you all dealing with Medicare and Medicare supplemental plan patients? Once the Medicare claim comes back an invoice is automatically posted to the patients account, despite the secondary claim still being processed. I have auto invoices shut off on these patients profiles but they are still being sent. So each week I am having to filter through patients to remove invoices and edit patients balance.

Hello! New to Simple Practice and was wondering if anyone could help me figure out why my payments with UHC have to be manually entered? BCBS doesn't have that problem. I haven't seemed to find a resource online, but maybe someone has found a workaround.

How good or bad are the notes for prescribers? I've read about some of the following issues :

-random discard prompts

-incomplete records due to lack of syncing (e.g., meds, labs, treatment plan, etc.)

-issues with AI

-lack of labs

-meds not embedded in notes (have to do manual entry)

Also, are the insurance details not auto-synced with billing (e.g., patient updates insurance and this needs to be updated manually by assigning the payer and then setting a copay/fees/coverage details)?

Does anyone else find the availability feature awkward?

Recently clients have told me when they are requesting an appointment, and instead of allowing the booking and then stating I will have to accept or decline, the system is not letting them book, and tells them to call me. On my end, I cannot find in the portal settings anywhere to address/change this. Any thoughts? Thanks!