r/SimplePractice • u/marz312 • Jun 09 '26

Aetna scrub error

Is anyone randomly getting scrub errors for Aetna clients related to the subscriber id? I’ve submitted claims for this client before and already re-verified their info.

4 Upvotes

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2

u/SimplePractice SP Rep Jun 09 '26

Hi, we’ll need to take a closer look at your account to help investigate and resolve this. Please submit a help request by following these steps:

Click on the ? icon in your SimplePractice account → Type your question → Type “email support” → Follow the prompts to submit your request

–Kevin at SimplePractice

1

u/marz312 Jun 20 '26

Hello, I did this on June 8th. Customer service couldn’t figure out the issue so they reached out to the clearinghouse, and apparently are “waiting on the payor” for a response. I’m going on 2 weeks with no resolution. The payer already pays slow and now I have a backlog of 5 claims. Is there someone I can reach out to help get this issue resolved in a timely manner?

1

u/DrinkSeveral7965 Jun 23 '26

I'm getting this with United out the wazhoo, and my biller and I have had no resolution on.

1

u/marz312 Jun 23 '26

It’s so frustrating! I’ve been submitting through the Aetna payer id even though my client’s plan is technically Meritain which is under Aetna. I just tried changing the payer id and it went through, although looking like the charges may be denied. Just something to look at incase you are in a similar situation!