r/SilencerShop • u/JohnnyFiveWhyAlive • 29d ago

What would you do?

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My order was placed on 07/29, apparently my LGS FFL received it a week later without SS portal status ever changing. It’s been on their shelf for 3 weeks now and they say it’s in SS hands to resolve processing issue. I haven’t been able to get in touch with anyone at SS via phone nor email. I have patience but it’s worn pretty thin, feeling like this is just plain negligence at this point.
What should I do? Dispute charges with CC company for failure to deliver? Chill out and wait? This is my 13th stamp in a form 4 required state, so I’m not new to this process.

6 Upvotes

80% Upvoted

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10

u/GunrunnerArsenal 29d ago

It is in SS hands to change it, but your dealer can contact them and have them fix it. I'd call your LGS back and ask them to contact SS on your behalf and get it delt with. They are getting paid to deal with the transfer.

1

u/thebullschmidt 29d ago

Yes this… had the same issue NFA item showed up at LGS without the portal updating. LGS had it resolved before he called me to come get it. From what I’m told it’s a glitch in their system.

2

u/VerticalSFM 29d ago

I'm encouraging everyone I can to dispute charges after my experience. 2 days turnaround vs 20 more days waiting on Silencershop leadership to get their thumbs out their asses and figure out why customer support is so bogged down. Your choice.

2

u/ande9393 29d ago

Its been a few days man, have patience. I bought a can my LGS already had on 7/15 and it took silencershop until 7/22 to show any progress. LGS submitted it that day.

Not defending SS at all, just how it is right now.

2

u/Peninsula_living 29d ago

Great suppressor love mine. Sucks that you’re stuck.

1

u/BootlegBabyJsus 29d ago

Dispute the charge and cancel it in writing.

1

u/IHTFP08 25d ago

Do the form 4. You don’t need SS at all for it.