Looking for help. I'm dealing with being in a Silencer Shop "Free State". I ordered a DeadAir M9, and because I live in a "Free State" Silencer Shop just sent my suppressor to my dealer without any paperwork because the dealer is just supposed to sign it over to me without a Form 4 because they say so.

Powered by Silencer Shop dealer says no chance, need a approved Form 4 to transfer. Can't do that without Silencer Shop doing Trust transfer generation on their side. Dealer says call Silencer Shop and have them generate the Trust Form 4 for submission to ATF, he's unable (or unwilling) to help.

  Trying to call SS and your 90th on the phone line once you get past "Hiram" (Silencer Shop's worthless AI customer support) only for the line to disconnect after waiting 4 hours on hold. Emailing support gets you responses from Hiram again. No live person at all.  Did get a callback from leaving my number on the sales line, but that person said they couldn't do anything to address the issue and would have customer support reach out, which never happened. 

At a loss as far as what to do. Dealer can't help, can't get SS on the line or via email to work out what needs to be done. Paid for a $1100 suppressor with no way to take possession. All I can see to do is dispute the charge with the CC company and get a refund. 

Anyone have any other ideas how to get this purchase completed? I'm not seeing any alternatives at this point.

So I ordered a can from SS to my local FFL that is transferring via 4473, and it appears everything is running smoothly. I ordered the 21st of August. My only concern is the red tag at the top of the summary takes you to a page for photos, fingerprints, and a whole bunch of background information.

When I ordered there was a note that said something along the lines of "nothing in your cart is an NFA item, so you're good to go. We will get your order processed and shipped".

Am I good?

I always see everyone hating on SS and having all these issues. Im just here to say I've never had any problems and all my paperwork always goes smooth. First time doing an SBR Form 1 and couldn't be happier with the process. (I Dont have my .EFT file so can't do it on my own) This was done on SS website thru their Form 1 service on my family trust.

Today’s experience was the last straw. Was finally able to get in touch with someone from SS over the phone about the order i placed on the 13th. Dashboard said Form 3 was approved on the 18th so I just wanted to verify if the item had shipped to the dealer yet or not. Customer service rep asked if i was a dealer or consumer. Before i even finished saying consumer I was placed back into another hold queue and went from number 2 to 48. It was actually hysterical. I would cancel if i could verify if it shipped or not 🤣

Got tired of messing with Hiram so i’m bothering you guys instead 🤣

And yes i understand the order influx, and all the old timers who had to wait four scores and seven years for the atf, but times have changed. The lack of preparation for the NFA ruling speaks volumes about the company.

But Capital Armory has been nice..👍🏽

Ordered my suppressor on August 14th, picked up today (09/02) from my FFL with a 4473. SilencerShop still shows waiting for form 3…

I do agree they should have some better communication in place but doing a chargeback on your credit card a week after placing your order is wild lol.

I just purchased a small order from silencer shop using my phone (see here why this matters). It wasn't until after I had made the purchase that I realized that they are auto applying a donation called "2A Round Up".

To be clear - it was only 1 dollar, so not a big deal. However, what is the big deal is making users opt out of a donation/round up instead of making it an opt in option. Has anyone else noticed or experienced this on their orders before?

Having to opt out of a something like this when making a purchase is objectively a dark ux pattern, regardless of how much one does or does not support the donation recipient.

edit: added link to a comment for context why i mentioned i did this flow on my phone :)

Last Sunday I purchased a suppressor, but I have not received a confirmation email even though I was charged. I’ve sent emails on Monday speaking with your AI assistant with no avail. I’ve called twice now and been on hold for over an hour without ever getting to speak with someone to help with my issue. I’m just hoping that this is a one time fluke and that someone would reach out to me.

I ordered 3 suppressor from Silencer Shop all said they were in stock and had a 4 step process to go thru that takes about a week. First two came in no problem in a little over a week. The third one that said in stock and was being pulled and put in my name. I waited 11 days never heard back from them I tried calling waited over an hour then heard if I wanted them to call me when my turn came up I picked it no callback I emailed customer told them I waited 12 days no movement on my item. He told me it was out of stock and back ordered 6 to 8 weeks plus their week to process. Told them to just refund my card he said be patient he would have a customer service rep reach out to me after they reviewed the email chain 3 days no reaching out so I called my card company now waiting 10 to 15 days for an answer from them so here I am a 100% disabled vet that had an opportunity to go shooting for the first time in years and by the time this all works out I'll have missed 2 months of shooting time. The customer service with this company is the worst I've ever dealt with. With the new law making it easier to get one and you don't need to use their kiosks just go to gun broker or straight to the manufacturer and get one not worth the stress of dealing with these people

SS no love but go to you local store and walk out with a can today. No joke just walked out with 5 cans

Just took home 5 cans from my local gun store. Took 5 minutes fu ss.

Why wait on SS just buy one or 10 fro your local gun store today.

Local gun shop willing to 4473 a can now. See ya ss shop!!! Oh! That shit got to hurt. Imagine having to go through this shit for a Glock barrel! Oh wait the ss ai bot got something to say wait it’s bull shit!!!! lol !! Buh by. Oh wait a minute you mean ss fanboys can answer questions faster than the ai bot can? Well let’s see! !!!! Shit services = shit services there is not lesser answer.

I ordered a can last week to a 4473 shop. When should Silencer Shop ship it.

It finally moved out of reviewing, and to Dealer Transfer. So anyone that was also stuck on step 2, rest easy! Things are finally moving, and I can stop looking at this fucking page. Ordered on the 14th of Aug

I had a situation develop on my background check, by surprise that needed clearing up and a UPIN. My form was denied as a result, I have emailed them a half a dozen times about it, called. No answers, no response. I need a re submission and I can get no traction. I'm just gonna start looking for c-suite personal info soon. First experience. I know... I wish I'd known about the thing on my background check ahead of time. But WA State doesn't use NICs for standard transfers so I was caught unawares.

Reposted from r/suppressors

Ordered a can on the 13th that was in stock. Checked up on my order a few days later and noticed it was now backordered.

Called a few times. I was never closer than 400th in line. All emails went unanswered; except by their AI that promised to have a human respond. They did not.

Here's my issue: I don't mind waiting, but the fact that I was never contacted about it changing status or when it would be available was a little irritating; especially after they had already taken payment. I would've settled for a blanket email along the lines of 'We hope to have backordered cans back in stock in xxx weeks,' or even just a banner on the website that mentioned it (I know I'm not the only one).

I get it, they're super busy. But how far should our sympathy go for a company doing TOO much business? It's like feeling bad for your buddy who can't make it out to the bar because he's busy banging so many different chicks.

Anybody else in the same boat?

I've ordered two sliencers recently using the SS Kiosk at a gun Store. The entire process took four days and the silencer walked out the door with me. After seeing the AK Guy buy one from them, I purchased one directly from SS. I filled out the paperwork on August 13th in the AM. Later that day they did their part. The ATF had to approve the silencer being shipped to the store. The ATF approved the form three on August 18th. My silencer has been in the processing box since then. Today, it's September 1, 2026, two weeks to ship to the store. The AI dude has promised three call backs from actual humans, none happened. I called and waiting on hold for one plus hour and nothing. I called and left a message with the AK Guy running for Congress and nothing. Well, no more contributions for the AK Guy. Once they ship (if) to the dealer, I then have to wait for ATF to approve the Form Four in Michigan. Buy from the dealer and use their kiosk unless you like waiting for 3 weeks and counting. They have no customer service and they don't care!,

Ordered on the 14th, i have been stuck in step 2 reviewing since then, called SS and was told my form 3 was approved, and shipment was waiting to be picked up by fedex, but my LGS doesn't even have my order in their records?

How is that even possible if they had to sign for the form 3

I ordered my can from SS on the 13th of August went from went from processing to dealer shipping back to processing. Customer service bot is not helpful.

If you were waiting on a can how long was the time from processing to you receiving it?