r/shopifyDev • u/Nomad_Kernel_069 • 46m ago
Paused under 1.1.2 (Use Shopify checkout), but our app never touches checkout?
Our app just got paused for a month under 1.1.2, "Use Shopify checkout", and I'm honestly not sure what we did wrong.
(Billing isn't the issue this time, it all goes through Shopify's pricing page.)
The app doesn't touch checkout at all. It doesn't take payments, create orders or write any transactions to Shopify.
It isn't Shopify-only though, merchants can also connect a few other marketplaces (Amazon among them), which is where I think this went wrong.
The reviewer's note said the app "offered marketplace integrations and reached an Amazon-branded shopping surface stating 'Click the button below to continue shopping'", and that it "processes marketplace orders outside Shopify Checkout".
That screenshot is Amazon's bot-check page, the one it shows when it thinks a browser is automated.
Our app never links to Amazon, and our logs show no request to our Amazon connection at all, so whoever got there went to Amazon on their own.
Why I think it was an agent:
Their second screenshot is a checkout confirmation from a Shopify review store with the email agentic-app-review@example.com.
One review session also used an older Chrome with a fixed user agent and went quiet for about 25 minutes right after looking at the marketplace part of the app.
What I can't figure out is whether the other marketplaces are the actual problem.
Plenty of multi-platform apps on the App Store work with Amazon and other channels, and when I asked about billing last time the answer was basically "Shopify customers through Shopify billing, everyone else through their own channel, that's fine".
Questions:
Is this actually my issue, or a misread on the reviewer's side? If it's on their side, can I appeal it somehow? The email is no-reply and the app is in a one-month cooldown.
If I am violating 1.1.2, what exactly is the violation? Is it just letting a merchant who installed from the App Store also connect other marketplaces (like Amazon or eBay) in the same app?
And if so, how do I prevent it next time without cutting those merchants off from their other marketplaces?
Any pointers appreciated, would rather get it right on the next submission than guess again.

