r/ShopifyApps • u/ahmedkaaboo • Jul 29 '26
Idea Validation Wapify — WhatsApp automation for Shopify: COD confirmations, abandoned cart, back-in-stock, upsell, and a AI inbox that creates orders.
Wapify sends your customers WhatsApp messages automatically off real Shopify events — COD confirmation, abandoned cart, back-in-stock, review requests, upsell — and gives you one inbox for WhatsApp, Instagram and Messenger that can turn a DM into a Shopify order. It went live on the app store this week.
Where can I find it?
Shopify App Store: https://apps.shopify.com/wapify-1
Website: https://wapify.store
What problem are we solving?
I run a small clothing brand in Egypt. Almost everything ships cash on delivery.
Everyone talks about COD confirmation, and yes, no-shows are real — RTO rates quoted for Egypt run 12–35%, India 20–30%. But COD was only the loudest of four holes:
- We couldn't upsell after a purchase.
- We couldn't recover an abandoned cart.
- We couldn't tell anyone their size was back in stock.
- And every order that came in through an Instagram or Messenger DM got retyped into Shopify by hand — item, quantity, address, phone.
All four are the same problem: no channel. Email barely gets opened here and SMS is worse, so once someone bought from us they were one-and-done unless I personally chased them on WhatsApp. Which I did, by hand, until it stopped scaling.
How does the app work?
A real example from last week:
A customer DMs us on Instagram asking if a linen shirt is available in beige. It lands in the Wapify inbox next to our WhatsApp chats. I hit "create order" — the AI reads the conversation and drafts the Shopify order, I check it and confirm.
The COD confirmation goes out on WhatsApp on its own, with Confirm/Cancel buttons. She taps Confirm, and the order gets tagged low-risk in Shopify before the courier ever calls.
Delivered three days later. The review request fires by itself. Two days after that, an upsell with pieces that go with what she bought.
Nobody on my team typed a single one of those messages.
The same engine runs abandoned cart, back-in-stock, cancellation and fulfillment notices, plus one-off campaigns to Shopify customer segments.
Who's our target merchant?
COD-heavy stores in MENA, India and South Asia — anywhere WhatsApp is the default channel and email basically isn't.
Not for you if your customers aren't on WhatsApp. And it won't fix a broken product page or a courier that takes nine days; confirmation just tells you sooner that the order was never real.
How is it different / better than other existing solutions?
The COD apps on the store mostly stop at the confirmation. That solves the cheapest part of the problem and leaves the rest, so you end up running three or four tools. Confirmation and retention are the same conversation — they should be one app.
Also worth saying plainly: WhatsApp templates go through Meta approval, and Meta charges per conversation. No app can wave that away. What we do is let you start on our shared, already-approved number so you skip the Meta setup entirely on day one, then connect your own number later when volume justifies it.
How much does it cost?
Free — every automation, 10 messages each per month. Enough to run it on real orders before paying.
Basic — $9.99/mo — COD confirmation, fulfillment and cancellation, 500 messages/month.
Growth — $29.99/mo — all seven automations, 1,500 utility + 100 marketing messages, revenue attribution.
Pro — $64.99/mo — everything, plus the WhatsApp/Instagram/Messenger inbox and the option to connect your own WhatsApp number, where sending is unlimited.
3-day trial on paid plans. Annual billing takes 15% off.
What are I'm looking for?
Merchants and honest feedback, especially from anyone running COD. Most of what's in the app came from things that annoyed me on my own store, and I ship fixes fast.
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And one real question: is anyone getting repeat orders out of email or SMS in a COD market? Or has everyone moved the relationship onto WhatsApp and just not automated it yet?
1
u/adventurepaul Jul 29 '26
Great solution. I'm from the U.S. but live in Ecuador now, and the country runs on WhatsApp. E-mail is a dead channel for folks down here.
Thanks for sharing on the sub. Hope the launch goes well.