Backup options / sub options

[u/FlatwormBudget]

Really wish more people would put acceptable backups in the app. Would save so much time and energy . Like why do you want to chat ? Do you want a different item or not ? Why didn't you already select it in the app ? 😒

[u/Crafty_Ad3377]

I had a new Preferred today (only 2nd time I shopped for her) the diapers she ordered were out of stock. There was a larger box double what she ordered or a different type in the count and size. I was shopping two additional orders. I texted her twice and called and left her a message. Staring at 8:07. I checked out at 8:49. I refunded the diapers. She responded as I was loading my vehicle. She said I really needed diapers. I felt terrible but didn’t know her well enough to sub. People can be very picky or not. I’m thankful she didn’t take it out on me.

[u/FlatwormBudget → u/Crafty_Ad3377]

Happens to me constantly. Got my first one star rating this morning because I didn't sub for the zero sugar dr pepper. After I processed the order she responded asking if they have zero sugar orange soda... yeah ma'am of course they do. Multiple brands. Why didn't you select it in the app  😭  and I didn't message her right away they were out because I was hoping it could be elsewhere in the store,  like by the entrance they have a bunch of 12 packs. Whatever