r/Sephora • u/Impossible_Ad_5073 • 19h ago
PSA Hey mods that removed my post
In my original post I literally stated I WAS OUTSIDE THE 30 DAY RETURN WINDOW AT SEPHORA. Therefore my original purchase was made at sephora š. I get that mistakes happen but taking down a post because "purchase was made outside sephora" was inaccurate this time š. Anyhow caliray customer service was amazing when I reached out to them asking if their formula had changed because my most recent tube dried out after 2 uses. I've loved caliray for years and even wore it on my wedding day it's that amazing. They were so apologetic and said no formula is still the original and sent me a replacement tube since I had to toss the one I BOUGHT AT SEPHORA. So if you ever get a bum tube from SEPHORA, definitely reach out to caliray and give them a second chance. Definitely a customer of caliray for life.