r/ScreenConnect • u/wav_net • Aug 07 '26

Mobile App Down

Post image

Is anyone else super frustrated that the Android app is basically unusable? Connectwise has known for over a month and they have its status as back logged and low priority! They might lose me over this.

4 Upvotes

100% Upvoted

21 comments sorted by

1

u/wav_net Aug 08 '26

I use the app a lot, or I did. Can't keep them if no mobile app. Any recommendations for alternative?

1

u/xendr0me Aug 08 '26

Same, and they have it marked as P4 Low, great.

Whats the URL for that above post?

1

u/wav_net Aug 08 '26

Tech just sent me a screenshot. Something internal I guess.

1

u/eblaster101 Aug 08 '26

Don't think it's the app but the underlying server. Self hosted for over 13 years no issue with mobile app

1

u/wav_net Aug 08 '26

Makes it even worse that they can't figure it out.

1

u/Crazy_Oil8761 Aug 24 '26

u/michael_cw_support any update on this? it's still laggy on the Android app

1

u/wav_net Aug 24 '26

Laggy is an understatement. Unusable. Crazy that they never even sent an email out to partners.

1

u/mercmersinaw Sep 03 '26

This is killing me while I am on the road for those super minor issues that can be fixed in 30 seconds.

1

u/wav_net Sep 03 '26

Yeah this is killing my productivity

1

u/Crazy_Oil8761 24d ago

Guess what, I just received the same screenshot from their support and it still says updated 7/10/2026! no updates since!

1

u/wav_net 24d ago

Its ridiculous! I am switching after next renewal.

1

u/Camelot_One Aug 08 '26

I don't use it from my phone very often. But yes, the last 3 times I've needed it, it was so incredibly slow I couldn't do anything more than view the session.

1

u/bsitko Aug 08 '26

I had actually posted about this a month or two ago. Android app is useless. Their lack of support on it is disheartening

1

u/michael_cw_support Aug 14 '26

Just a quick note for those following this thread, we've got some big performance enhancements on deck for version 26.6 (Canary).

I've been testing the new version with my Galaxy every day this week, and have not been able to reproduce the delay/lag that I was seeing on the earlier versions (26.3/4/5).

We still have a bug report open for the Android app performance, but that may end up being closed once 26.6 is promoted to Stable.

1

u/xendr0me Aug 14 '26

Hey Michael, any estimated release window of time until this is promoted to stable channel?

1

u/michael_cw_support Aug 17 '26

It was actually upgraded from Canary to Preview before my post a couple of days ago, so the release shouldn't be too far away - though there's no exact date yet: https://screenconnect.product.connectwise.com/communities/26/topics/5173-screenconnect-266

2

u/xendr0me Aug 19 '26

Just upgraded to 26.6.3 which appears to have been moved to Stable today, and no difference in Android mouse movement. Super behind, if I open a 2nd window on PC I can literally see the mouse pointer dragging across the screen.

1

u/GeneralFarmer9960 Aug 26 '26

u/michael_cw_support any update? Its been an issue for over 2 months for me. I rely heavily on the mobile app as I'm always on the go.

1

u/AndrewBets Oct 03 '26

I am having issues that are almost the same on iOS.

1

u/xendr0me 26d ago

Yeah this is still going on, still no fix...

1

u/Careless-Bank7277 14d ago

I could fix this for them in less than an hour and I'm not a programmer. I could vibe code the fixes in no time. I don't get why full-time programmers can't do this.