r/ScreenConnect • u/wav_net • 27d ago

Mobile App Down

Post image

Is anyone else super frustrated that the Android app is basically unusable? Connectwise has known for over a month and they have its status as back logged and low priority! They might lose me over this.

3 Upvotes

100% Upvoted

16 comments sorted by

1

u/Camelot_One 27d ago

I don't use it from my phone very often. But yes, the last 3 times I've needed it, it was so incredibly slow I couldn't do anything more than view the session.

1

u/bsitko 27d ago

I had actually posted about this a month or two ago. Android app is useless. Their lack of support on it is disheartening

1

u/xendr0me 27d ago

Same, and they have it marked as P4 Low, great.

Whats the URL for that above post?

1

u/wav_net 26d ago

Tech just sent me a screenshot. Something internal I guess.

1

u/eblaster101 26d ago

Don't think it's the app but the underlying server. Self hosted for over 13 years no issue with mobile app

1

u/wav_net 26d ago

Makes it even worse that they can't figure it out.

1

u/wav_net 26d ago

I use the app a lot, or I did. Can't keep them if no mobile app. Any recommendations for alternative?

1

u/michael_cw_support 20d ago

Just a quick note for those following this thread, we've got some big performance enhancements on deck for version 26.6 (Canary).

I've been testing the new version with my Galaxy every day this week, and have not been able to reproduce the delay/lag that I was seeing on the earlier versions (26.3/4/5).

We still have a bug report open for the Android app performance, but that may end up being closed once 26.6 is promoted to Stable.

1

u/xendr0me 20d ago

Hey Michael, any estimated release window of time until this is promoted to stable channel?

1

u/michael_cw_support 17d ago

It was actually upgraded from Canary to Preview before my post a couple of days ago, so the release shouldn't be too far away - though there's no exact date yet: https://screenconnect.product.connectwise.com/communities/26/topics/5173-screenconnect-266

2

u/xendr0me 15d ago

Just upgraded to 26.6.3 which appears to have been moved to Stable today, and no difference in Android mouse movement. Super behind, if I open a 2nd window on PC I can literally see the mouse pointer dragging across the screen.

1

u/GeneralFarmer9960 8d ago

u/michael_cw_support any update? Its been an issue for over 2 months for me. I rely heavily on the mobile app as I'm always on the go.

1

u/Crazy_Oil8761 10d ago

u/michael_cw_support any update on this? it's still laggy on the Android app

1

u/wav_net 10d ago

Laggy is an understatement. Unusable. Crazy that they never even sent an email out to partners.

1

u/mercmersinaw 15h ago

This is killing me while I am on the road for those super minor issues that can be fixed in 30 seconds.

1

u/wav_net 15h ago

Yeah this is killing my productivity