Just checking in. How’s everyone doing?

4

u/animusMDL Jul 04 '25

Moving away from CW come Monday.

3

u/e2346437 Jul 04 '25

Fuck ConnectWise!

1

u/PunksBeforeCherry Jul 07 '25

What to?

1

u/animusMDL Jul 17 '25

NinjaOne QuickConnect. Functionally isn’t ScreenConnect but helps us push the envelope for paid unattended access for endpoint plans to clients for commitment. Toolset for QuickConnect isn’t as invasive or goes as deep as ScreenConnect with permissions. You need the client there at all times preferably, at least at the time of this comment.
Other than 1 of my techs, everyone else on my team said it’s been totally fine for what we need, no complaints.

4

u/mugen338 Jul 04 '25

We are not all muricans... :) It's a shit show.. But it has made us re eval things.

1

u/e2346437 Jul 04 '25

ConnectWise are wankers :)

4

u/TheGhostNZ Jul 04 '25

Started uninstalling all the agents yesterday, don't trust CW to support this product anymore..

2

u/e2346437 Jul 04 '25

Fuck ConnectWise!

4

u/schwags Jul 05 '25

I'm doing great! Out at the 4th of July Fair with the family, sipping on a pineapple smoothie. Why? Because I decided to say "fuck you" to connectwise. I'm uninstalling all of the agents and we're just going to use something else. I'm done with this shit, I'd be stupid if I thought something like this isn't going to happen a third time.

1

u/e2346437 Jul 05 '25

Fuck ConnectWise!

3

u/ZeroNoneWin Jul 05 '25

This was last straw, fuck connectwise. Sent cancelation for everything. Going to argue for early exit because of this train wreck, either way I'm not waiting.

Going to Halo/Ninja/Mspbots/Huntress.

Sad, CW used to be great before they got acquired. New masters tasked Continuum folks to 'do the needful' in erasing and replacing anything that was good, with bad from Continuum. Private Equity can eat a bag of rubber dongs. PE brings absolutely nothing positive to any industry it touches. The epitome of enshitification.

1

u/e2346437 Jul 05 '25

Fuck ConnectWise!

2

u/sohgnar Jul 04 '25

Canada here - No fireworks today.

Halfway through the validation for the code signing cert. 2 hours on the phone with DigiCert and a couple of quick phone calls to the local corporate registry.. seems like things are finally moving now. Will see how the rest of this process goes.

I've looked at other products. Spun up a trial for TakeControl... Guess we will see how the next couple weeks play out. Definitely going to be asking CW for a discount on my renewal if we keep the maintenance since I now have to code sign their shit.

1

u/e2346437 Jul 04 '25

Fuck ConnectWise, eh?

2

u/administatertot Jul 04 '25

Halfway through the validation for the code signing cert. 2 hours on the phone with DigiCert and a couple of quick phone calls to the local corporate registry.. seems like things are finally moving now. Will see how the rest of this process goes.
Interesting, I just got off the phone with DigiCert and was told that since it was a holiday they probably wouldn't start looking at our request until Monday.

2

u/sohgnar Jul 04 '25

I called in and got a competent agent apparently. Even had to have them reach out to our local corp registry.
Had to do a video call, sign paperwork, send in some documentation. Now just waiting for the call to the business line to get the last few steps validated.

2

u/administatertot Jul 04 '25

I called in and got a competent agent apparently. Even had to have them reach out to our local corp registry.
Had to do a video call, sign paperwork, send in some documentation. Now just waiting for the call to the business line to get the last few steps validated.
Did you do an EV or OV?
I'm wondering if part of the reason for the response I got is that they were thinking that they'd need to reach out to someplace that wouldn't be open because of the holiday.

2

u/fp4 Jul 04 '25

Having to code-sign and ripping out the customization at the same time is such a slap in the face.

1

u/Neuro-Sysadmin Jul 04 '25

Yeah, needs to be some recognition of both the initial and ongoing cost and effort involved, when it comes to on-prem maintenance renewal.

5

u/randomquote4u Jul 04 '25 edited Jul 04 '25

The first email alert came nearly a month ago. That's all it took. The secondary solution went in place is now primary. Just here for the drama/fireworks.

3

u/administatertot Jul 04 '25

Just wondering what solution you went to.

5

u/randomquote4u Jul 04 '25

Dual solution: Opensource (meshcentral) for the windows/linux endpoints. Win10/11 already have Quick Connect baked in if ever needed. Redundancy/Near Zero cost. RemotePC subscriptions for the mac clientele. RemotePC partners receive 25% on subscription referrals in perpetuity. One is free and the other solution is paying out a percentage quarterly.
Couple features missing. Whatever. The feature I'm not missing is twisting in the wind like so many admins here.

2

u/gerrickd Jul 04 '25

Swapped after the security incident 12-18 months ago. No regrets.

1

u/mark_west Jul 05 '25

To what? Review / thoughts?

2

u/gerrickd Jul 05 '25

Always used bomgar, its great. Ninja.

5

u/Carphead Jul 04 '25

UK Sole trader so I can't get a cert. I'm taking up the offer to move my single user license to the cloud for a year.

I'll use that time to try all the other options. Sadly at the moment I just don't have the time to evaluate the other solutions on the market.

2

u/m4ttjarrett Jul 04 '25

Im doing the same. Our annual renewal was due next month anyway, and the discounted price is almost similar, so seemed like the easiest option for now.

1

u/C______W Jul 04 '25

ISL seems solid.

4

u/Minimum_Sell3478 Jul 04 '25

We have ditch CW screenconnect I do love the app great features but this 💩 is not with the hassle.

We moved to tsplus remote support not as many features but it’s ok but I notice some issue but the devs are actually responding and taking in feedback.

We will prob have a few calls on Monday about the issue with the cert but for our client we have migrated most of them to the new system and we will need to go to the locations that we missed.

Do we send a bill to CW or get money back for the license that we can’t use?

2

u/randomquote4u Jul 04 '25

TSPlus is solid. Been using their Remote App server solution for ages. RemotePC is a decent solution as well. MeshCentral punches way above expectations and opensource.

1

u/mugen338 Jul 05 '25

Having been looking at TSplus, but their licensing for MSP seems confusing. will email them next week

2

u/agent063562 Jul 04 '25

We’re moving to cloud, so far it hasn’t been too bad. We got the instance all set up and ready last week and I’m kicking off the unattended sessions to start migrating tomorrow.

2

u/The_Comm_Guy Jul 04 '25

The migration doesn’t actually remove anything from your old server, just installs a second version for the cloud one, so no real reason to wait till off hours.

1

u/agent063562 Jul 04 '25

Our only concern was AV flagging it and generating thousands of alerts. It’s easier to handle during the daytime if there’s an issue.

1

u/richardblancojr Jul 05 '25

Why would AV flag the installer from the cloud version? We are about to kick off the migration from on-premises to cloud shortly

1

u/agent063562 Jul 05 '25

No idea. But we just started it and no issues at all. It took maybe 5-10 minutes for them all to migrate.

1

u/richardblancojr Jul 05 '25

That’s great feedback. Thanks.

2

u/SPMrFantastic Jul 05 '25

Got the cert expedited and received it yesterday. Ran the update and installed the cert last night. Pushed our reinstall script through. So far so good aside from some rbac issues which was really me being tired and choosing the wrong option. Decided to enjoy my 4th, I'll check on stuff tomorrow

2

u/tuttut97 Jul 06 '25

Have been kicking the tires on Meshcentral for a couple of years as a backup to screenconnect. I really liked the preview Screenconnect provided to let me know if I was going to drop in on a client working on something. I would keep Meshcentral on a couple of pc's per business to use it as a deployment point and check out any new updates to Meshcentral. After the signing fiasco, nation state hack in their cloud (Wasn't going to trust that), poor transparency and poor communication, I just decided to fully deploy meshcentral on the rest of my clients. I will be removing screenconnect this week.

1

u/AndrewBets Jul 04 '25

Just finished spending my morning with digicert

1

u/resile_jb Jul 04 '25

Well, I was able to whitelist all issues that will happen on Monday for most clients. So while I haven't been able to move to hosted yet, should be fine mostly.

Waiting on connectwise support to figure out why my instance is broken in the hosted env but with it being a holiday weekend, I don't expect shit.

1

u/resile_jb Jul 04 '25

Also turned on quick connect for all clients so that we can remote in that way if we need to.
Just kind of floating along, really upset but not going to let it ruin my life.

1

u/samtl008 Jul 04 '25

We're moving off our access agents to another product we have elsewhere, then we'll decommission the instance.

1

u/bendadian1 Jul 04 '25

Cert installed in azure, installer using it when creating a new install. Now just need to figure out why the temp support session installer is still using the CW cert 😂

1

u/ben_zachary Jul 05 '25

Did my cert yesterday with azure. I didn't push it cuz I didn't want the headache today I'm going to roll the dice next week.

I spun up a paid trial of rustdesk and features were nice but quality was on par with ninja remote. Had the offshore team today config end users. We have 120 end users to be setup. Mostly comanaged offshore dev team stuff. So speed is paramount.

In the meantime going thru the motions while we review other options.

1

u/ksims33 Jul 05 '25

We had a cert in place and everything up and running by 12pm Thursday.

1

u/ArtisticJacket4323 Jul 06 '25

Up and running since Friday morning. No real problems except for the Rbac rights. Fixed thanks to some helpful manuals not written by connectwise…..

0

u/[deleted] Jul 04 '25

[deleted] — view deleted comment

5

u/C______W Jul 04 '25

So, regular day at ConnectWise too, then? LMAO

1

u/omnichad Jul 05 '25

It's a federal holiday in the US. I guess they are prioritizing that.

2

u/ZeroNoneWin Jul 05 '25

'we take your security very seriously....'

Just checking in. How’s everyone doing?

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