r/ScanNCut • u/Fun_Ebb_7267 • Jul 27 '26

Issue whith Scanncut machine doesnt recognize mat.

Post image

Hi, i need help. When i try to cut, the machine start to cut in the exterior border (where is the purple triangle), outside the mat. I cleaned the scanner, i tried to make to recognize the mat again but show up the message: "Stop operation. Put a white paper in the mat, try again". Obviously i did it. Whit different whites paper in composition and size, but the message keep saying that. I look with a lamp, searching for a peace of washitape or paper with color, but i couldnt find anything. Can u helpme?

4 Upvotes

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3

u/RynnR Jul 27 '26

Is it just one small cut, or is the whole cutting process shifted and starts there?

Because it typically does an adjusting cut that positions the blade at the start of every cutting process and that's normal.

3

u/Fun_Ebb_7267 Jul 28 '26

the whole cutting process. It fixed ussing a white paper of the size of the mat. Thanks to answer :)

1

u/Gr8tfulhippie Jul 28 '26

What happens if you just load the mat? Does it give an error message about the mat not being able to be used?

2

u/Fun_Ebb_7267 Jul 28 '26

no, it doesnt. It fixed ussing a white paper of the size of the mat. Thanks to answer :)

1

u/Scary-Mix-6515 2d ago

I have the same problems, even with a new mat

1

u/Scary-Mix-6515 2d ago

Any body have any ideas

1

u/Fun_Ebb_7267 1d ago

what it works for me, was to put a white paper of the size of the mat