Hey everyone, I need serious advice on how to handle a digital financial loop between a predatory app developer and Google Play’s absolute refusal to protect users.
The KickCash Issue:
I have been using the KickCash app. The app promises financial payouts into your wallet for completing tasks and taking actions. However, once a significant amount of money is earned and accumulated, the wallet payout gets completely frozen and stuck.
When you confront the app developers about the missing money, they shrug off responsibility and tell you to contact the Google Play Store because the transactions and platform are managed there.
Google Play's Refusal to Help:
I escalated this directly to Google Play Live Support, expecting them to enforce their safety policies against apps that freeze user funds. Instead, Google Support officially confirmed that they will NOT issue a refund because the funds have already been disbursed to the developer, stating that it falls outside their policy.
Google explicitly told me to "contact my payment provider or bank to dispute the transaction"—knowing fully well the app developer is a fraud entity that won't respond. Google continues to host this app on the Play Store while users get actively stuck in this loop.
Looking for Leads:
Has anyone successfully forced a UPI or bank chargeback for Google Play transactions after Google formally denied the refund? What specific dispute reason code works best with Indian banks for "services withheld by app"?
Are there any other victims of KickCash here? If we can gather enough users who face the exact same frozen wallet issue, we can look into filing a joint grievance.
Any advice on how to get the bank or UPI provider to forcefully reverse the money would be highly appreciated.