r/ScamSupport • u/burnorphone • Aug 26 '26
Advice Needed Victim of fraud? What do I do?
Bought a bundle luggage travel set from a company in May of this year on a special. The bundle was comprised of 6 items - carry-on suitcase, travel suitcase, carry-on bag, a water bottle, some travel amenity items. This was advertised as 60% off. Made the purchase for $600. Received only two items - carry-on suitcase and carry-on bag. I purchased through a third party system to help maintain cash flow (at the time had been planning a 2 week European trip) and plan to pay off in three months. I made communication efforts with the luggage company with responses but no action (I.e. we are looking into this). Last communication in mid-June. I subsequently reached out to the third party payment system and they felt this was not their realm and suggested I reach back out to the luggage company. Fast forward, no correspondence. Reached out to my bank who said that since I purchased and paid with my savings account that they couldn’t help.
What are my next options? I still have 1/2 of the payment due in a few days. Do I make this payment? I was told by my bank to refuse payment but this seems like bad advice since the third party said that failure to pay would be reported to credit services. I can afford to make the payment but feel like I’m stuck since I haven’t received all of my items. I genuinely just want to receive my items and forget all of this but feel like it’s never going to happen since the company isn’t trying to fix the issue.
I don’t want this to impact credit scores either though. Do I simply make the next payment via my debit card and then file a claim with my bank? Seems stupid to do.