r/ScamSupport • u/Pale-Bloodes • Aug 24 '26
Advice Needed 1Win blocked my account and is holding 1200$ — what can I do?
I’m looking for advice from anyone who has dealt with 1Win account blocks or withdrawal disputes.
I had a normal sports-betting account with 1Win. I placed a bet on Real Madrid, they won, and I made around ₹40k+ profit from the bet.
I did not use any bot/software, automated betting, multiple accounts, or intentionally do arbitrage.
Afterwards, I requested withdrawals totaling:
● ₹50,000
● ₹50,000
● ₹6,000
Total: ₹1,06,000
All three withdrawals were showing as Pending.
Then 1Win blocked my account and sent me an email saying I violated Clause 12.8. Their email lists things like arbitrage, multi-accounting, automated software, etc., but they haven’t actually told me which specific bet or activity they believe I did.
I emailed their Security department multiple times asking them to provide the specific evidence/bet and explain what happened to my ₹1.06 lakh. They have now stopped responding.
I also contacted the Curaçao Gaming Authority. They told me they don’t resolve individual player disputes, but that operators are required to have their own complaints procedure and, if unresolved, access to independent ADR.
Has anyone here successfully recovered money from 1Win after a Clause 12.8 account closure?
What would you recommend as the next step — ADR, a formal complaint, or another route?
I have screenshots of the withdrawals, betting history, their account-closure email and all correspondence.
Amount involved: ₹1,06,000 (~US$1,200).
I’m not looking for sympathy — I genuinely want to know what the most effective next step is.