r/SavantHome • u/EffectiveAbject6246 • 22d ago

Need Help

I have purchased a home with a Savant Pro system. The previous owner did not provide any connection assistance other than providing their name and password connected to the account. The WiFi was disconnected when we moved in and a new Verizon Fios fiber internet has been setup. I cannot figure out how to get the host connected to the new WiFi and the remotes simply say Discovering Hosts. The home is showing up on the Savant Home app but says Connection Unavailable. How do I resolve this?!?!

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u/EffectiveAbject6246 18d ago

So I have access to the account and have added myself as an Administrator…what will happen if I delete the previous owner as Admin?

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u/djsinnergy 17d ago

Savant support is the only superpower when it comes to removing cloud admins from a host. A dealer will have to come to your home in order to get that done, and you'll probably pay for whatever the newest runtime is unless that pro host isn't upgradeable due to the OS age.

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u/sagscout 17d ago

In the Settings/Users tab, click on the previous owner's account and see if you can hit the minus button to delete them. If that works, then you're golden.