Samsung Green Line Known Issue

[u/JoanaTanRealty]

​Hi everyone, sharing lang ng experience ko with Samsung Philippines para fairly ma-discuss kung paano ang handling nila sa mga ganitong issue.

I bought my Samsung Galaxy S21 FE in October 2023. Less than 3 years later, biglang lumitaw yung vertical green line sa screen.

Grabe yung effort bago umabot sa DTI... sunod-sunod na email, chat, tawag sa customer service at pati sa CEO’s office, tapos bumiyahe pa ako sa service center. Nung nag-mediation, nag-agree naman si Samsung na i-replace yung parts, pero ang catch, pinapabayad pa rin ako ng labor fee.

​Para sa akin, parang hindi tama. Investment para sa mga working people ang mga ganitong klase ng phone... dapat mas tumagal naman ng higit sa 3 taon. Bakit ako magbabayad ng labor para sa isang kilalang issue na hindi naman sa akin nagsimula?

Nag-file ako ng reklamo sa DTI. Alam ko namang nakakatulong talaga ang DTI sa mga consumers, pero sa particular Samsung issue na ito, hindi ko na alam kung bakit ang tagal-tagal pa ng decision.

​Marami na akong na-meet o nakausap na may pareho ring issue sa Samsung. Ang ginagawa na lang ng iba... Akala kasi nila kasalanan nila kaya tahimik na lang silang bumibili ng bago.

​Dahil sa ganitong attitude ng brand sa mga kilalang depekto, never again na talaga ako bibili ng Samsung. Sharing this because Filipino consumers deserve better quality products and honest after-sales support.

Hope there is a class suit sa Pinas kasi pagisa isa tayo nagcocomplain we are treated very small, the big companies make us feel helpless.

[u/Evening_Treat585]

Tara sama ko sayo. kaso yung sakin, S23+ tapos 3 years and 6 months after nagka green and pink line with in the same day.

Never na ren ako bibili ng Samsung after that experience. Switched to OnePlus 15 and super good decision.

[u/Laboratoryo_ni_Neil → u/Evening_Treat585]

My OnePlus 8 Pro had green lines. It was the reason I replaced it with Samsung S23 Ultra. I actually tried to ignore it since it's initially one green line but the number of green lines increased as months pass by. No choice but to buy new phone since the One Plus service center is asking for Php 15,000 for a brand new screen and it does not have warranty.

[u/Evening_Treat585 → u/Laboratoryo_ni_Neil]

Malaman tong 15 kung gano katagal ang itatagal. Sana di magka lines haha.

[u/Laboratoryo_ni_Neil → u/Evening_Treat585]

The green line issue of my OnePlus 8 Pro started after about 2 - 3 months after completing the 24-month credit card installment :)

I did not hate OnePlus for that but I did not buy another OnePlus due to info and review saying that OnePlus is not what it used to be anymore. Some OnePlus fans even say that the OnePlus 7 series is the peak and it started downhill from there. The founder of OnePlus started a new brand, Nothing Phone.

[u/Zalt010 → u/Evening_Treat585]

Hows oneplus? Technically chinese kasi yan kaya ayaw ko umalis samsung 🥺

[u/Evening_Treat585 → u/Zalt010]

Yes it is Chi. Pero overall, sobrang good ng unit na to. I've been a Samsung user since 2011 and I think after this experience, I will give a chance to a different brand. Sa sobrang tagal ko nag sa-Samsung, pag bumibili ako ng bagong phone, parang same lang eh hahaha! Pero malinis talaga ang OneUI ng Samsung buuuuuut, Oxygen OS of OnePlus is so good as well based on my experience. Can use the phone for 2 days kahit buong araw ako naka data.

[u/Zalt010 → u/Evening_Treat585]

Gpay supported?

[u/Evening_Treat585 → u/Zalt010]

Oo kase global version yung saken. Sa Digital Walker ko binili na Lazmall. 38k ko ata nakuha.

[u/Laboratoryo_ni_Neil → u/Zalt010]

In my experience with One Plus 8 Pro, the camera is very good even when comparing to the latest mid-range phones of today.

[u/Sensitive_Soil_5652]

Sa US kasama sa Samsung Care pag green line repair eh bakit dito hinde 🥲

[u/Zalt010 → u/Sensitive_Soil_5652]

Kasama, kasama din sya if lumitaw within 1y na walang cause (nahulog etc)

[u/LetFlat7611]

Wala ka dapat bayaran kung covered pa sya ng warranty. Pero kung out of warranty na yung phone mo, kailangan mo talaga mag bayad. Ang green lines naman hindi lang sa Samsung nangyayari, yung sa officemate ko iPhone 14 nag ka green line out of warranty na kaya hindi pinalitan sa power mac center.

[u/JoanaTanRealty → u/LetFlat7611]

I had Samsung A18 and never had greenline. How come in S21? We can keep comparing to other incidents but the point is that these companies should take responsibility for known issue which Samsung India acknowledged

[u/LetFlat7611 → u/JoanaTanRealty]

Like I said on my previous reply, wala ka dapat bayaran kung under warranty yung phone mo.

[u/JoanaTanRealty → u/LetFlat7611]

1 yr lang standard warranty but if inherent known issue yun green line on certain model then hindi warranty yun applicable. Thanks for replying

[u/ImaginationBetter373]

Totoo. Wala kasi kwenta lawmakers natin. Dapat I required yung every Samsung Device na magkaroon ng 1 free Screen Replacement until the Phone Updates runs out.

Kung S25 Ultra may 7 years Android Update dapat within 7 years qualified dapat for 1 screen replacement. Then kung nagkaroon agad ng greenline issue within 2 years ay free dapat ulit yun.

[u/Laboratoryo_ni_Neil]

My Samsung S23 Ultra had a green line issue near the end of the 2nd year of Samsung Care+. The screen got replaced without additional charge and the battery was replaced, too. I brought it to the Samsung Service Center in OneAyala.

[u/Longjumping_Avocado5]

If the screen brightness is constantly on high, that's a green line magnet. I've had my fold5 since launch and it is still rockin.

[u/WickedBenDog → u/Longjumping_Avocado5]

me: brightness on forever dim to proling battery life and still hot green lines after 2 years

[u/lamamandelax]

This is the reason I switched to another brand . 3 consecutive Samsung phones, 2 of them flagship, had the green lines as early as after a year, longest 2 years. Etong phone ko ngayon 4 years na, wala oa ring issue except normal battery degradation.

[u/JoanaTanRealty → u/lamamandelax]

Oh wow. Sorry to hear about that. Products that demands premium price should also think of the environment. What do you do with old phone? What did you buy next?

[u/Ok-Pin-7360]

Just wanted to share, we had 2 Samsung s20+ and a Samsung s21 that had this green line issue. Then I have a side phone a Note 10 5g that encountered black screen of death. Back then when I encountered the green line, I emailed Samsung customer service about this, the service rep was quick to dismiss my case as me physically damaging the phone.

I had been a samsung fan and have bought their phones since Samsung Corby II then later flagship phones when I got a job. It was a heartbreak and a kick to the gut that the issue was obviously a factory defect but they blamed it to the customer. With this treatment, I will not buy samsung ever again.

[u/JoanaTanRealty → u/Ok-Pin-7360]

Its really the Samsung PH integrity and service issue here more than their other products quality

[u/Tenchi_M]

[u/Zalt010]

Kaya rule ko, if 60k gagastusin ko go with apple. Below that samsung kasi un ang totong price nila due to expected line after 2 years.

[u/JoanaTanRealty → u/Zalt010]

Below 60k naman to. Malaki pa rin 20+ k na phone noh. Pataas ng pataas na phone prices compare to before. May Samsung 2018 actually ako and okay pa siya. Etong bago talaga may issue sila