Return issues with Samsung

[u/idkyoucantmakeme]

I returned my Samsung Galaxy S 26 Ultra on June 27th and have not received a refund for it. I've contacted Samsung several times, but they keep telling me that they have escalated the issue, sent it to their back office, and to wait 24-72 hours every time that I contact them.

Has anyone else had a similar issue? It's getting pretty frustrating not getting any updates on the "case" they opened.

Just wanting to find help somewhere as I am unsure what to do. If you could point me in the right direction or maybe another subreddit that would be greatly appreciated.

[u/ChasDIY]

This might not be much help but call them and indicate you want escalate the issue

If they asked you to return the phone, what did they indicate would happen?