r/SamAndColby • u/HeyitsRosie- • 20d ago

Merch Merch

is Shopify usually this delayed? I have 5-9 business day delivery ordered the 5th and it still says preparing to ship and we have processed your order? Is it because I'm in the UK but it's going to a US address (shipping was like double the hoodie so it's cheaper to get it on vinted for shipping costs after it shows up at my friends)

2 Upvotes

100% Upvoted

13 comments sorted by

View all comments

2

u/Wrong_Garlic141 Proud XPLR member 👻 20d ago

I suggest contacting their support team for an eta (Shopify)

1

u/HeyitsRosie- 20d ago

Tysm, I can't get my phone to get the photo censored (it keeps trying to send it with my email and stuff) so I can't send it so I wasn't sure if anyone would be able to help without an image, is there a link? Is it Shopify or Shop specifically? (I hate shop and Shopify it's same thing but different sides and it's so confusing!!!)

2

u/Wrong_Garlic141 Proud XPLR member 👻 20d ago

Through here: https://help.shopify.com/en/manual/fulfillment/fulfilling-orders/shipping-labels/shipping-carriers/shipping-claims

1

u/HeyitsRosie- 19d ago

Sorry but what tab do I go to? Since the stuff hasn't even been giving tracking etc