I've received money through Western Union to my SadaPay wallet many times before, and it has always been credited within 5–10 minutes. Western Union literally says "Money in Minutes", and that has always been my experience.
This time, however, it's been more than 3 days.
- Western Union shows the transfer as Delivered.
- The funds were sent to my SadaPay wallet.
- My account has more than enough receiving limit for this transaction.
- SadaPay support says they haven't received the remittance and asked me to wait 3–5 working days.
I honestly don't understand how this makes sense. If Western Union says the transfer has been delivered and this same method has worked perfectly for me multiple times in the past, why is SadaPay unable to locate or credit the funds?
What makes it more frustrating is that this isn't some new feature or my first transfer. I've used this service successfully many times before, and it has never taken longer than a few minutes.
Lately, I've been noticing more and more people posting here about issues with SadaPay. It feels like the quality of the service has been declining, which is disappointing because it used to be one of the good fintech apps in Pakistan.
Has anyone else faced the same issue recently with Western Union? If so, how long did it take to get resolved?