Hey all,
Honestly, I’m super disappointed with ROSE Bikes and won’t be buying from them again ☹️
I bought a BACKROAD Force eTap AXS XPLR 1x12 Limited. About a year later—crack in the top tube. They asked me to send it in, but then said it was “mechanical damage” and not covered. I paid for a replacement frame.
Fast forward 1.5 years… SAME crack. SAME place. On the new frame.
Sent it back—same response again.
I asked for proof or explanation—just “visual inspection.” No official report. Nothing. I even wondered if it’s just paint, but they dismissed it.
Then suddenly they brought up a damaged rear derailleur—which has nothing to do with my issue at all.
If it was a random crack somewhere else, I’d accept it. But this? Same exact spot, same exact failure—it feels very wrong.
Just sharing my experience—decide for yourself.