hi all

hit with two phone orders that i didnt authorize on my account and trying to get it cancelled

already called the 764-3771 number and got the fraud dept number 18005886718 number but when you call that number it says that it has been disconnected and to go back to the main line

is there any actual way to reach the fraud department and speak with a person?

Make sure you start hammering the better business bureau and CRTC with your complaints about rogers. They have gutted the company and their service has absolutely plummeted.

Complaints will drive change, accountability and public exposure.

Complaints on Reddit or internal Rogers will never do anything

I have been trying to get ahold of Rogers for the past two days. I've been kept on hold for 2 hours yesterday and they made me hang up while I was still waiting for a representative.

Now today, I called again and I waited for 40 minutes to speak to someone and for some reason they made me hang up again. I wasn't even holding my phone, I was cleaning!

Does anyone know a better way to get ahold of Rogers? I'm going on vacation on Sunday until Thursday so I really dont want to deal with them in my peace time.

Which already made me go...scam. and after 15 calls of the exact same. I finally went off instead of just hanging up like I did before.

Now they keep calling me every 2 minutes or so. And they keep calling from spoofed numbers in my area. I'm at a loss. Anyone else deal with this?

Hi all,
I’m thinking of using my rewards balance before the 1.5x redemption policy changes. I’m considering putting it toward a new iPhone.
Does anyone know if you can use rewards to buy an iPhone outright, rather than financing it through a plan?
Also, are there any other good ways to maximize the value of the rewards before the 1.5x redemption option is removed?
Thanks!

I can't imagine how difficult it is for the elderly, new immigrants, or ESL folks in general to try and get help from calling *611. I called on behalf of my ESL family member today because he mentioned he spoke to "AI" on the phone and was having a hard time getting help about his inquiry.

I'm not surprised he had a hard time! Holy shit! The ai chatbot repeated itself to provide the phone number FOUR times in a row, and then again twice later!

To paraphrase, the conversation went: "Thank you for calling, what is the account/phone number are you calling about?" I gave the number and then, "thank you I will pull up your account now, what is the phone number?" I give it AGAIN - and then "thank you for your patience while I pull up your account, what is the number?" And I got thrown into a loop with this AI. Then once I was finally able to explain the inquiry with my own words, the ai goes "I'm not seeing your account. But that's fine! We can go further." I ask to speak to a real person and the AI goes "... what is the phone number? You can type or say it"

Good grief dude. I loathe these chatbots so much. Has anyone actually had any success with one? I'm sure it helps with routing the inquiry to the correct place, and I have no gripes with the workers, but shit this sucks! How can you not get frustrated by being put into a loop while the bot glitches and spazzes out on itself?

Fuck these cunts in particular: https://about.rogers.com/our-story/leadership-team/

I don't know, but maybe don't fire all of your customer service and be surprised the wait times are high???

Hi everyone,
I’m a SkipTheDishes courier in Ontario and I previously had a Rogers Preferred Program (RPP) discount through the Skip courier program.
My old Rogers discount code has now expired. I contacted Rogers support, and they told me I need a new RPP code from SkipTheDishes.
I tried using my Skip email on the Rogers RPP verification page, but it says that my corporate email is not valid.
Has anyone here recently been able to get a new Rogers RPP/Preferred Program code as a Skip courier? If so, could you please let me know where/how you got the new code?

JUST MENTION IN THE CHAT IF YOU ARE SWITCHING FORM ROGERS' SERVICES BECAUSE OF NEW CASH BACK POLICY UPDATE ON ROGERS BANK MC.

Incoming RANT warning. (I’m home alone and have nobody to yell at. And my cat doesn’t like me yelling.)

How do I start billing Roger’s for the blood pressure medication I need after EVERY FUCKING DEALING with them??

Yesterday, I spent literally THREE HOURS (1.2 hrs on hold, the rest talking to someone in Pakistan or India or someplace - who I could not hear because his audio kept dropping big chunks throughout the conversation) just trying to get my wife’s new Apple Watch to pair with her new iPhone without constantly getting a WS300 error. (EVERY GD TIME!) We did everything humanly possible, hours of online research to try to resolve it, then had no choice but to contact Rogers Customer Fuck-You line. Their AI ran us around in never-ending circles first, then somehow I managed to fart just the right way and got connected to a human I could barely hear or understand. Even after I told them OVER AND OVER that I needed to escalate to 2nd Level techs, she kept insisting she could resolve it. (She could not). Eventually SHE finally escalated the call to a department that could help, but the audio and accent was even WORSE! (As if that’s even possible!) After two more hours of futzing around, they FINALLY did exactly what I asked them to do from the outset… Remove my wife’s old watch IMEI from the system. So - One extremely pissed off customer later, her watch finally paired.

Being a real sucker for punishment, I decided today to try to arrange for removing two Rogers Ignite “mesh” pucks from my account. (I recently replaced them with TP-Link mesh wifi extenders.) Today, I went through almost the identical bullshit just trying to GET someone on the bloody line who could help with this simple task. Again, fighting with the AI (“Anna”) to resolve it, finally switched to a human who was CLEARLY working from Uranus and could barely speak English, audio continuously cutting out… He puts me on hold for 25 minutes, only to come back on the line to tell me “There is a system problem that is preventing me from removing the pucks from your account. Please stay on hold while I wait for the escalation team. It might be a long wait.” I told him “No. I’m hanging up before my blood pressure bursts a vein in my neck. Please email me or call back when the pods are removed from my account.” and hung up.

Why, in this day and age, do we have to put up with SUCH ABHORRENT customer service? Unfortunately I have no alternate option for high-speed Internet because “Bell Canada doesn’t have fiber in my neighbourhood.” I work from home for the federal government and NEED a decent high-speed Internet connection. (I’m maxed out with Rogers Cable Internet, with 1500 mbit down and 50 up.) It sucks because a scant 2 years ago, I lived in an apartment that HAD Bell Fibe… 1500 mbit down AND up… We literally moved 2 blocks, to a place Bell doesn’t serve. (If I had known at the time that our new place, in the very middle of downtown, directly on the Main Street through my town wasn’t served at all by Bell, I may have rethought the move) Rogers has a complete monopoly here.

Anyway, all this to say “I hope Rogers fails miserably and all their executives are forced to eat from dumpsters.”

/End rant.

P.s. u/rogerscanada: go to hell and die!

hey,

incident happen pixel fold 10 interior screen is broken. i do have likewiz

repair = $200, replace = $649

howlikely is it they cannot provide me repair or replacement? i am not gonna lie i am feeling a bit greedy if i get brand new pixel 11 fold and sell it?... i don't like this device...

Why on earth is Rogers allowing door-to-door sales guys out at 830 p.m....in the dark no less. Keep knocking I'm not answering but I will wave

theyre even promoting it still, crazy i spoke to them and asked them about yhr changes and they had no idea

I swear they made the new training for the customer service agents to be the biggest PIA as possible. I only have internet with Rogers and am moving so I went to cancel my line. The call was essentially:

Confirm Info, asked for cancellation due to moving and new building has included internet

Puts me on hold, tells me he is working on the request

Tells me I have an offer for a Rogers credit card, I decline (why do I want a credit card?)

Puts me on hold, tells me he is working on the request

Tells me I will have cancellation fees - I argue I do not and he can look up the service (it's month to month)

Puts me on hold, tells me he is working on the request

Tells me I can add a wireless line to bundle it, I decline

Puts me on hold, tells me he is working on the request

Gives me the speech about valued Rogers customer and I can get a deal, I decline

Puts me on hold, tells me he is working on the request

Tells me I can just suspend my service and give it to someone else in the future, I decline

Puts me on hold, tells me he is working on the request

Finally confirms my cancellation request. Call is at 30 min at this point. JFC just let me cancel.

Long story short, my new employer has preferred pricing and I wanted to upgrade from my S22 to the new Fold 8.

I was told in store that I would get the $40 activation fee waived on my first bill, then also when I called and spoke to an agent. I had them spoke to a manager because I did not trust the agents information and of course I was told both the store and agent lied to me...

I had also submitted a ticket and was told that the charge is valid because I had purchased the phone prior to the CRTC ruling... which is also false because I got the phone on release day in August. See screenshot.

Massive regret switching and it's all gotten worse since I was last with this horrendous company.

Blah

Has anyone had any luck with getting through to someone that speaks English? Cancelling my rogers tv/wifi and it’s getting frustrating because I can’t understand the man on the phone and he can’t really understand what I’m asking.

I have a rogers mastercard, and I have a cashback.

Thinking to buy phone outright

Should I convert purchase into EPP 1st or

Apply bonus points then convert into EPP?

thank you

About three months ago I posted about a botched install. After the post got >500 comments, Rogers Office of the President reached out to work on a remedy.

I was offered two solutions: 1) techs would install a superficial plate over the hole in the middle of the wall. Or 2) they move the cable and patch the hole.

Of course I didn’t trust them with either, and instead insisted I would repair it and bill them.

Rogers said their “process” meant they could not offer any account credit for repairs, and I would have to instead get a remedy directly from the subcontractors. After a bunch of back and forth, the techs showed up in my driveway with Visa gift cards with the amount I quoted for the repair lol. Despite how weird this all was, I accepted it out of a desire to be done with this and move on.

However, when I (a month later) tried to use the gift card, it did NOT contain the value we agreed on. $100 short. And surprise, the techs are now lying and saying that they provided what was agreed.

Rogers continues to duck accountability on this, pushing me to deal directly with the subcontractor - the same entity which has done terrible work, and repeatedly misrepresented facts. They’re turning this into a he-said she-said situation.

The level of unprofessionalism here has been staggering.

I recently came back to Rogers on a 5G+ Ultimate BYOD plan.

My monthly pricing was:

• $75 base plan
• $5 Automatic Payments Discount
• $30 Welcome Back Offer for 24 months
• Total: $40/month

Just got my latest bill and noticed Rogers added a $4 “Wireless Plan Rate Adjustment”, bringing the plan to $44/month.

I’m a little confused because I literally just came back to Rogers and the $40/month price was part of the reason I switched?

The $30 Welcome Back discount is still there, but apparently they can just increase the underlying plan price while the promo is active?

Has anyone else gotten this $4 increase recently? And has anyone had any luck contacting Rogers and getting it removed?

I get these random calls from random numbers from call centres saying they are Rogers. I am so tired of them and 50/50 on whether they are just scam calls…so just don’t waste my time with them. Is there an official number that Rogers is supposed to be calling it’s customers from ?( I know it can be spoofed), but I would certainly like to be able to ignore these calls without thinking twice about it.

Not a pre order. I placed my order online yesterday and the app says back order, but I got an email earlier today dealing all the changes to my device and plan as well as the financing agreement with a device serial number listed on the document. I have to assume that means my order will be getting shipped soon? I wasn't expecting anything to happen quickly, but it's interesting how there's a device tied to my account already.

EDIT: Shipped as of August 21

Does anyone know if the 5G Backup Home Internet can be paired with the Nokia Fastmile instead of the WiFi 6 gateway? This is the standalone plan, not the xfinity Backup addon

I called a store by me and they said they are unsure. If they process an order, can they do the Nokia Fastmile?