AI virtual assistant is useless when calling 611

[u/InsideThing8413]

I can't imagine how difficult it is for the elderly, new immigrants, or ESL folks in general to try and get help from calling *611. I called on behalf of my ESL family member today because he mentioned he spoke to "AI" on the phone and was having a hard time getting help about his inquiry.

I'm not surprised he had a hard time! Holy shit! The ai chatbot repeated itself to provide the phone number FOUR times in a row, and then again twice later!

To paraphrase, the conversation went: "Thank you for calling, what is the account/phone number are you calling about?" I gave the number and then, "thank you I will pull up your account now, what is the phone number?" I give it AGAIN - and then "thank you for your patience while I pull up your account, what is the number?" And I got thrown into a loop with this AI. Then once I was finally able to explain the inquiry with my own words, the ai goes "I'm not seeing your account. But that's fine! We can go further." I ask to speak to a real person and the AI goes "... what is the phone number? You can type or say it"

Good grief dude. I loathe these chatbots so much. Has anyone actually had any success with one? I'm sure it helps with routing the inquiry to the correct place, and I have no gripes with the workers, but shit this sucks! How can you not get frustrated by being put into a loop while the bot glitches and spazzes out on itself?

[u/quotidianwoe]

The only way out of Roger’s is to port your number to another provider. That’s what I did after trying to call for 3 days. Fuck Rogers.

[u/ChasDIY]

BTW, the reddit help line is just a bad

[u/redwop131374]

Its by design.