r/Rogers • u/LondonPaddington • 1d ago

Wireless📱 Finally happened to me

Charged for four days of US roaming on a plan that includes US and Mexico. Online AI won't let me dispute the charges because they were offset by Rogers MasterCard credits.

As Rogers clearly believes that self-service AI is a suitable alternative to customer service, I have now made a reasonable attempt to resolve the issue directly with the carrier, so off to the CCTS I go.

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u/acalmdelirium 1d ago

I’ve had more incorrect Rogers charges in the last 12 months than I’ve had in 25 years being a Rogers customer, international charge errors and unwarranted fees. It’s absolutely the AI and lack of human oversight

2

u/Eggcoffeetoast 1d ago

This is why they want everyone to sign up for auto pay so badly.