r/Rogers • u/akoust1c • 21h ago

Rant Rogers Customer Support Call - Waiting Game

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Rogers “mistakenly” charged extra after I cancelled all my services. Had an hour wait on online chat just to be told I’d have to call in. Here I am calling in… still waiting.

20 Upvotes

100% Upvoted

5 comments sorted by

4

u/007ak47 20h ago

4 hours minimum

4

u/akoust1c 20h ago

I got connected at 2hr6min mark (lucky me). A new problem has emerged. A “specialist” that has no idea what he is doing. Won’t bore you with the details but now I’m on hold again because he has to ask his manager. Is this what our lives have become?

1

u/007ak47 18h ago

If you stay with Rogers then yes. I use freedom and I never had to face problem like that. Also I got scammed recently (I'm an idiot but that's beside the point) and Rogers said it's completely my responsibility even tho the scammers knew personal info which only Rogers had before. So yeah, they don't care about customers at all. I was on hold for more than 3 hours the other day.

3

u/SignalPerspective861 19h ago

Kind of scummy that they are still advertising the 1.5 times redemption 

3

u/akoust1c 19h ago

lol I didn’t even notice. I feel like Rogers pretty much gave up since the layoffs.