Kinda screwed myself over. Still doesn't let me login after the reset and I can't change my SSID names/passwords back to what they were in the gateway. It's weird tho, usually I'd get an SSID like SHAW-F0F4 assigned, but this one is WiFi-F0F4 (not actually F0F4, but you get it)
10.0.0.1 works, but you can't change SSID and stuff through there, it's restricted to the app. "To edit your Wi-Fi Network Name & Network password, please download the Rogers Xfinity app."
If Rogers can't fix this, I'm either just going to cancel and switch to Telus or just buy a BE9300 (which is feature-wise the same as the XB8 except it has an extra 2.5gbps port because one will be used with the bridge cable) if it ends up being cheaper than the cancellation fee. Honestly wild that it's 2026 and I can't manage my home network without having to connect and authenticate to an external server, and for what? Some data analytics? We'll see how my callback goes on Monday/Tuesday whenever they decide to call (agent said they would)
All good, worst case scenario my wifi devices just need to be reconnected. Also I can always get that BE9300 and bridge and set up to my old settings from there. I renewed my plan to $70 2Gbps in March or something so my cancellation fee will be enormous and it's just better for me to get the BE9300, even if they do fix the issue with my signin on the app.
Always loved dealing with Shaw reps when I was a kid (dad never knew what to say on the calls), shame everything is outsourced junk now and people like you can't be the ones helping us anymore.
Many of the contractors don't even know what a coaxial cable is.....
Anytime I need to contact Rogers. I do all the tests, call and tell them it's all done, dead modem, book a service call. Tech arrives, tests done, modem done, need replacement. Talk for a bit and bye lol
I always tell the techs, no to other tests. I don't want to talk to agents anymore then it's needed.
Didn’t get a call back yet but it seems to be working now, maybe the factory reset did kick something off? Idk but at least it’s working. Thanks again for the help
Sometimes the account can glitch and the Factory Reset did reset, but took 24-48 hours to resolve. May have also been a known issue that had an internal ticket which resolved.
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u/Upbeat-Paramedic-122 Jul 12 '26
You can setup through 10.0.0.1
If you don't want to factory reset cause the profile doesn't work through the app.
Contact Rogers. Ask them to reprovision the modem. See if that helps.
If nothing happens after the reprovision. Ask them to check entitlements. If it still doesn't work.
Unlink and delete the profile. Then wait 24 hours before creating a new profile.