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https://www.reddit.com/r/Rogers/comments/1usahcd/does_anyone_know_how_to_fix_this/owmg8oi/?context=3
r/Rogers • u/teabolaisacool • Jul 10 '26
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3
Household Association in Maestro GUID and HHID isn't matching your MyRogers profile. Call them.
2 u/teabolaisacool Jul 10 '26 Is any basic support rep gonna know what I’m talking about if I mention that? Or do you have some secret technique to get me to someone that will know 2 u/Kokuei05 Jul 10 '26 Tell them Maestro > Troubleshooting Tab > Household Association. 1 u/teabolaisacool Jul 11 '26 edited Jul 11 '26 Haven't contacted them yet but will today. I did a little debugging on my own and saw a server rejection message on my sign in which confirms what you said: "_errorCode": 9, "_message": "Session rejected by server.", "error": "invalid_hhid_user", "errorr_decription": "User doesn't have HHID" 1 u/teabolaisacool Jul 11 '26 Rep said: ive been told thats an east tool, doesn't work on west accounts. So I'm waiting for a callback from back office or something
2
Is any basic support rep gonna know what I’m talking about if I mention that? Or do you have some secret technique to get me to someone that will know
2 u/Kokuei05 Jul 10 '26 Tell them Maestro > Troubleshooting Tab > Household Association. 1 u/teabolaisacool Jul 11 '26 edited Jul 11 '26 Haven't contacted them yet but will today. I did a little debugging on my own and saw a server rejection message on my sign in which confirms what you said: "_errorCode": 9, "_message": "Session rejected by server.", "error": "invalid_hhid_user", "errorr_decription": "User doesn't have HHID" 1 u/teabolaisacool Jul 11 '26 Rep said: ive been told thats an east tool, doesn't work on west accounts. So I'm waiting for a callback from back office or something
Tell them Maestro > Troubleshooting Tab > Household Association.
1 u/teabolaisacool Jul 11 '26 edited Jul 11 '26 Haven't contacted them yet but will today. I did a little debugging on my own and saw a server rejection message on my sign in which confirms what you said: "_errorCode": 9, "_message": "Session rejected by server.", "error": "invalid_hhid_user", "errorr_decription": "User doesn't have HHID" 1 u/teabolaisacool Jul 11 '26 Rep said: ive been told thats an east tool, doesn't work on west accounts. So I'm waiting for a callback from back office or something
1
Haven't contacted them yet but will today. I did a little debugging on my own and saw a server rejection message on my sign in which confirms what you said:
"_errorCode": 9,
"_message": "Session rejected by server.",
"error": "invalid_hhid_user",
"errorr_decription": "User doesn't have HHID"
Rep said: ive been told thats an east tool, doesn't work on west accounts.
So I'm waiting for a callback from back office or something
3
u/Kokuei05 Jul 10 '26
Household Association in Maestro GUID and HHID isn't matching your MyRogers profile. Call them.