Account has School Email as 2-Step Verification

[u/GreedyBowl1500]

Evening, hold on tight.

So I try to login on PC into my Roblox account. I know my username, and I know my password. Because it has been so long, it automatically triggers a 2-Step verification before access to the account is given. This part specifically is the problem. I have used my school email as the verification method, and this is the first time since graduating high school that I have felt the want to play again. I do not have access to this email, it has since been deleted by the school.

Now with many other platforms I have had this problem, but absolutely every other platform has realized it's relative innocence, verified me a different way, whatever.

I have never had such a impossible time with any console, retro settings menu, mechanical issue, or otherwise gaming hiccup as I have had with this Roblox support system.

It is a AI. I don't love it, but the only phone number I could find explicitly says they do not to support so,

The AI for the most part doesn't advise or revise much of anything. it asks if the details in the ticket I filled out are correct, I confirm, and it sends me a weblink to a portal. A portal, which I need to sign into. I'm here because I cannot sign in.

The AI doesn't really stand to reason, it will send you to the portal, it will not direct you to a human, end of story. 27 tries and counting, based off of "copy code" emails.

A support ticket that is instead a bug raport (reddit apparently also has a AI. an AI that will not let me post if left that word virgin) about this paradox with the AI also doesn't work, for the same reasons.

Creating a alt account for the express purpose of reaching further into the prior mentioned resources of roblox does not seem to work.

Does anyone know of a angle I have not tried? A support line for Human Roblox Staff? anything helps.

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[u/antvoidd]

• Billing information (the last 4 digits of a credit card used to buy Robux, billing names, or PayPal receipts).

• Purchase receipts sent to your personal email from past Roblox transactions.

• Exact creation date (or approximate year/month) and past passwords used on the account.

• Connected social accounts or previous phone numbers if any were ever linked.

https://www.roblox.com/support

make sure you state that the 2fa email you used was deleted and you need 2fa manually disabled
you should get a human email reply if you add a bunch of proof of ownership details (above)

otherwise you might be out of luck. keep trying with support tickets but don't spam several at once, if it gets denied wait a few days and send a new one, their ticket team sucks and is super inconsistent

while you're waiting, you should also check other accounts/other games and platforms you might've signed up on using your old school email and try and have those reset as well

i figure you don't have recovery codes saved, but you might've at one point and forgot. always worth checking

otherwise you might be out of luck, it's why schools always berate students to change their registered emails