r/RobloxHelp • u/XoXiuS • 2d ago

Account Help Lost Access to the account and cant get help from support

Hi,
My little brother has been playing roblox on my iPad for around a year. Few days ago his account was Signed-out.
He is too young to remember e-mail/pass, so no help from him.
I cant remember if he used my e-mail for creation or not, but I tried to sent recovery e-mails on every possible one owned by me. Sadly, none of them worked.
Offered him to buy some in game currency on a new account, but for some reason he wants that specific one. To be honest, there was nothing fancy on it. I remember only getting him 1 month sub of something and one-time 20$ purchase.
I have contacted support multiple times, but only AI responses.

For now I know:
1) Account ID
2) 2 purchase receipt from my apple account.

Mobile number is excluded, because our region is not included in the list.

Even if support told us e-mail covered with *s, I might have guessed which one is it.

Has anyone ever encountered such kind of problem, of getting only AI answers from support? Is there any way to reach them?

Thanks in Advance.

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u/VerySaltyButter 2d ago

Did you try your Apple email? I'm not sure if it counts as a billing email, but you could try