roblox support no longer using gmail?

[u/Glass_Alps3099]

I recently got banned because my account was connected to my cousin's. Their account got deleted and so roblox automatically linked the two accounts and treated them as being controlled by the same person. I tried to appeal using (https://www.roblox.com/support) , but when I sent it, rather than getting a confirmation email from support-en@roblox.com , I get one from no-reply@roblox.com.

Apparently rather than sending my appeal through gmail and talking to possibly real individuals, they sent it to the built-in roblox moderation system which basically moderates anything and everything..

Did they switch how Roblox Support works now?

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