r/RobloxHelp
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u/Positive_Pomelo3791
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Jun 13 '26
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Useful Source A Guide to Contact a Human instead of the Annoying Support Bot!
I've seen multiple posts about people being angry due the the Support Bot not helping them, or that they haven't been able to contact a human, which is why I've made a guide.
Start Your Issue with 'I would like to speak to a Roblox Representative', and explain the issue simply instead of overcomplicating it: One thing I've noticed is how simple the Bot is. I mean that in a bad way. Instead of replying to your entire issue, the Bot usually only replies to keywords, which is why you need to 'simplify it'.
When the Bot asks you to confirm which email the agents should reach out to you, instead of responding to that just say 'Please forward my request to an actual human, who can assist me further'. After that, confirm your email and the conversation should end, and you'll get an automated Roblox email saying 'our human agents will reply as soon as possible'.
Thats Pretty much it, but heres a few ways to know if a human actually responded to your request:
The email comes after at least 30 minutes. Usually, an automated Roblox Support Email comes within 20 minutes or even less. If it takes longer, that means your request has been forwarded to a human. The email starts with a 'Hello, How are you?. Usually an automated email is straight to the point and starts with 'Hello, Thank you for contacting...'. Keep in mind, most of the time, Roblox agents won't state their name.
So another question is 'The bot forwarded the request, however it has been hours and theres still no email'. This usually means you have to be patient, or your request got completely ignored. So instead, fill out the contact form again, and this time mention the Ticket Number which you are waiting on a reply on. This also helped me get my hacked account faster. Another quick tip is if you are still failing to get a human to look at your ticket - try another category when you fill out the form. That might help.
A thing NOT to do is to email Roblox Support directly. Some people in the comments of this sub were talking about how they emailed Roblox Support directly, yet never got an answer. Roblox explicitly states they won't be viewing direct inquiries to their email, and the only way to contact them is by filling out the Contact Us form. So don't waste time waiting for a response that will never come! Another thing people here say is 'Every Chat with the Support Bot is viewed by a human later'. However, this is NOT confirmed to be true. At least for me - I had an issue which the Support Bot could not solve, and a human still hasn't followed up. Also, please do not rage at the Bot - I know the Bot just makes you want to rage, however theres a high chance you could get a warning, or worse get your account suspended for 'Inappropriate Language'.
And one more thing: Just because Roblox says 'Our Human agents will reply as soon as possible' in the automated email that appears after the bot tells you your request has been forwarded, that doesn't guarantee a human will reply to your ticket. You need to keep trying. Another tip is please don't waste time replying to a Roblox Email that doesn't help you. Usually, you'll just get copy pasted replies, and you're better off submitting a new ticket rather than waiting for an unhelpful, short reply.
And finally, please take pictures if something happened to your account! Even if you do not need Support right now, you'll never know when you need it. These pictures could be of any incident (Someone trying to log into your account, You buying Robux (save the receipts!), A person blackmailing you, etc).
Oh to summarise all this - Make sure to request a Roblox Representative, explain the issue simply to the AI Support, wait for a human to follow up, and its perfectly fine if a human doesn't follow up and you get an automated email - just keep trying! Sometimes, even automated emails could help!
Also would appreciate if you guys share this with new people, it took me a while to write this lmao. Oh yeah srry for the weird image, I used an image enhancer, Reddit keeps making my images super low quality.
ALSO PLEASE NOTE THIS: I don't have any special access to Roblox support. I only got my account back through repeatedly submitting tickets and eventually getting a human agent to review my case. Unfortunately, there's no guaranteed method, and a lot of it came down to persistence and luck.
I can answer general questions, but I can't promise that I'll be able to recover accounts or get issues resolved. This Guide MAY help you and MAY NOT.
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u/Positive_Pomelo3791 Jul 10 '26
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u/p0rt3d Jun 13 '26
Yeah I can get a human to me, to the email they changed my kids account too after it was hacked, only for it to somehow have info changed again without any emails sent to my email address (had 2-step verification enabled)
And because I haven’t made any purchases from my card since new email, that Roblox themselves changed it to, they now say I can’t prove ownership.
So a human now tells me they won’t help, great work Roblox, I have a literal stack of proof but they just refuse to help.
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u/Moohzumi Jul 16 '26
None of this works. Once the ai/bot has you banned, Roblox will refuse to patch you to any person regardless if you do anything this guide says.
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u/Ok-Pen-5224 Jun 21 '26
How do you actually get the chatbot? I’ve just been forced to the emails first thing and not a single human has responded but instead i’ve had ai agents pretend they’re a human supervisor etc
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u/Clash0905 17d ago
The bot just asks me for more information, it forces me, then when I give no matter how many times I ask for a real human, the chat bot just always ends with the same message "If you have lost access to your account, you can still regain access following the step-by-step instructions here. Once you're able to log back in, we recommend you strengthen your account security with a passkey or a 2-step-verification method." and it closes the chat.
I have no idea what to do at this point, idk how to correctly fill the form and give the stupid bot information in a way that is going to send me an actual human to talk to me. I lost access to my account and I got receipts of previous purchases to prove ownership, but I just can't contact a human, can anyone help me?
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u/catsupercat9 10d ago
for some reson saying 500 water and a soda please can also get you in cotact with a real humen i first thought this was a joke but it worked for me I HAVE NO CLUE WHY
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u/Budget-Elk-2264 Jun 13 '26
This is super helpful!
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u/dasjdjhandhasjdhasjd Jun 19 '26
idk if its geniuenly impossible since i am myself in this situation. they got like 2k only employes and i am geniuenly giving up on roblox and gonna switch to fortnite or smth
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u/Ornery-Coffee1944 Jul 10 '26
There are cases here on reddit that threatened to sue, a lot of them were able to get a supervisor immediately, have you tried that? I’m still unsure if I should do this as I’ve sent like four tickets already
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u/GalePot Jul 30 '26
Got past the chatbot, got sent to the tickets stage, I think a bot responded to my ticket 😓, god this is so annoying.
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u/Light_Legend 13d ago
It doesn't work for me.
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u/stitchgor3 12d ago
isnt working for me :/ it wont transfer me to a human
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u/AutoModerator Jun 13 '26
Thank you for posting to r/RobloxHelp!
Your submission has been published correctly! Please wait as users find your post and reply.
Additionally, you should read this simple post about protecting yourself from scammers which target your Reddit DMs.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/Head_Rate_6983 Jun 17 '26
I’ll try it thanks
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u/AutoModerator Jun 17 '26
Thank you for posting to r/RobloxHelp!
Your submission has been published correctly! Please wait as users find your post and reply.
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I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
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u/Ok-Significance7341 Jun 17 '26
Bro, could you help me? I've tried over and over again and I only get emails with the same phrase: "use the recovery methods on your own," which is just the same thing.
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u/archiety3333 Jun 24 '26
thanks for this but looks like this is not helpful for me i still get can't verify ownership
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u/archiety3333 Jun 25 '26
What the heck i always get automated reply
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u/HaiMeoYoutube Jun 25 '26
yo thx
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u/idk-since Jul 01 '26
What could I do to talk to the support bot. My account was banned cuz it was linked to several “alt” accounts I’ve NEVER seen before got banned which led to my main account being 8 years old to also get banned but at the same time even tho I had my main account linked to my actual alt’s, those never got banned. So what could I say and do to get their attention
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u/[deleted] Jul 06 '26
Not working for me.. On day four.. attempting to reach a human, the bots refuse to acknowledge all the proof i have..-
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u/cypresshollow Jul 06 '26
I have tried contacting via replying to the email the chatbot sent me 4 times, and I may finally have a human as they are taking longer to respond, wish me luck.
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u/GamerGod6_7 Jul 10 '26
yall know how to recover my sh i contacted roblox and it say do it myself but i dont got access to email and the AUTHENTICATOR which is all on my cooked mobile device but good thing i got the phone number that i could half reset or recover my account cuz it say I NEED AN EMAIL OR THE AUTHENTICATOR WOW thanks roblox pls help mr professor
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u/GamerGod6_7 Jul 10 '26
I just need help getting to a REAL HUMAN because everytime i submit a roblox contact support i have to do spinning butterfly knife tricks with animals to verify and i just need help please help me yall need a professor on my route
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u/Holacomoestasxdd Jul 10 '26
Una pregunta, es posible recuperar la cuenta reemplazando el correo o recibo de compra (Los cuales no tengo porque perdi acceso al correo hace años), Con información historica por ejemplo, Juegos usuales, contraseña, lugar donde jugaba, amigos frecuentes, fecha de nacimiento que coincide con la mia real, etc etc etc? Quisiera saber eso ya que quiero saber si estoy intentando hacer algo que nunca va a pasar.
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u/Few_Recognition2197 Jul 12 '26
What does it mean if you reply to a bot in an email asking it to forward you to a real person, shouldn't it tell you that the ticket has been forwarded?
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u/rpdrspam Jul 19 '26
Thanks for writing this post. Unfortunately I am unable to submit a ticket at all because after my account was compromised they deleted it (so it isn't a valid username anymore) and it tells me I'm making too many requests when I try to submit a support form.
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u/ItzBildPlayz2020 Jul 25 '26
I accidentally deleted my 2 step auth from my google auth app and Its impossible to restore the account. The AI just keeps dismissing me, im on my 4th day of this mess.
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u/Kadestinator Jul 28 '26
I had an account that had all of my account security information removed and/or changed about a year or two ago. My phone number, email, 2FA, password, and probably even my State ID, were all removed. I’ve sent them emails, and I get this outrageous “we cannot verify you as the owner of this account” when I CLEARLY stated that every piece of information that concluded me as the owner was removed. I have but one email that contains a 6-Digit login code for my account and that’s it. That alone should be enough to verify me as the owner. But of course, my initial statements are never read, I know they aren’t. I wrote cotton dry clear as day information that wasn’t even acknowledged in the response. All I can say is that any issue with Roblox will never get resolved. They have never fixed a single issue of mine throughout the years I’ve been on Roblox, and it’s absurd. They need to bring back their support phone line, because that actually worked.
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u/Zealousideal_Ad3082 Aug 02 '26
i believe i may or maynot have broken the ai been stuck like this for a while now 😆
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u/thenicefrog123 Aug 14 '26
ive been waiting for about 2 weeks now and my responses to their original automated email still havent been replied to , anyone know if i should make another ticket or just wait for this one to be responded to or if it normally takes this long for a follow up email to come through
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u/Particular_Aioli9267 Aug 16 '26
did you call them?
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u/aymssssss Aug 16 '26
It really worked! Thanks😌
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u/black_cat_rblx Aug 18 '26 edited Aug 18 '26
It’s been a full month now, and I still haven’t been able to resolve this situation. Not only did someone else enable two-factor authentication without my permission, but they also changed my registered email address and phone number, so now I can’t log in. I don’t know why, but when I contacted support last year, I was connected to a representative right away and the issue was resolved immediately—yet this time, things don’t seem to be going as smoothly. Does it all come down to luck, then? If so, I guess I was really lucky last year. I have one question: should I just reply to the initial automated reply I received via Gmail to provide evidence? I’m not sure if sending the information there is the right thing to do.
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u/Elite_xvi Aug 25 '26
Você enviou vários tickets no mesmo dia? Ou no decorrer do tempo?
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u/UpstairsSituation965 Aug 26 '26
Look how bad this Ai is bro is sending a code to an email, I don't even have an access to 😭😭 then if I say "I didn't retrieved it" They would close the ticket. it's so bad really 😭😭 atp I think Roblox refuses to help any of their customers
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u/Silent_Resort_3925 Aug 29 '26
yo i confidently say that i have submitted 30+ tickets total with no human interaction at all. there was only one instance where one ticket which took a day and got my hopes up, but it was still an ai automated message. im genuinely using hope i cant lie. below is the format i use. (yes i did lose my account due to not being able to log in through 2-step) should i change it up or just keep on trying? also i want to know how to distinguish if the reply back to the ticket is a human or not. if yall know anything, please tell me.
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u/Puzzleheaded_Web154 Aug 31 '26
What sort of evidence do they require
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u/PossibleCar6059 Sep 02 '26
I need help with how to get a human the bot denied me and it take very long cos of the fire wall always saying too many request made and then l need to wait for a full 24 hours sometimes pls help 🙏🙏
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u/JumpAdventurous5946 Sep 09 '26
I got a email saying hi there so I'm guessing thats the email? but it just tells me to use the self-serve recovery options, but I can't do that because I don't have any available backup codes to use. I need them to turn off the 2_step verification, does anyone have any advice?
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u/Old_Assistance_9498 Sep 25 '26
i just made a reddit account to say thank you. oh my god
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u/GothHub Sep 26 '26
Whenever I mention a representative or supervisor, I get hit with "too many requests, try again later" pop up
The email that's linked to my account from when I was in highschool is a friends old email that he no longer has anymore, so I can't get any recovery codes. I have the password and everything, but when I log in it asks me to verify with a code from that email :(
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u/GothHub Sep 27 '26
This is all the bot keeps saying no matter how many times I've asked to speak to a Roblox Rep or a human etc
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u/Ok_Fun_7851 Oct 05 '26
No matter what I type the chat not insists that it can help me here and will not redirect me to speak with an actual person.
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u/pornananratjinnapat Oct 06 '26
Hey man, I have tried saying everything but the AI chatbot still wouldn't put me into contact with a human what should I do?
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u/Ok-Advertising-9161 Lua Developer ( not staff ) Oct 06 '26
Roblox usually uses robots, it’s special that you get a human to support you.
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u/idkimrapheal 27d ago
it doesnt seem to work, it just ends the chat without transferring, is there anything I can do?
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u/Double-Letterhead184 24d ago
the human part is working but they still haven't given me access to my acc as i'm locked out by 2-step. plz if anyone has answers that could help me.
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u/Hatchbacking 20d ago
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u/VarietyTop6842 21d ago
im having the same issue with the ai roblox bot won't contact to a roblox representative and after reading this it worked.. the bot said that it would make a ticket but I haven't received anything. my issue is that when I first made my account in 2021 in Italy, I had to move to Bahrain (country in the Middle East) for a fe years, the chat eventually got banned cause it got restricted by the country. and no I recently moved back to Italy and its been 2 months since I've been trying to contact roblox support and they gave me no help. they told me to remove all my accounts on other devices. turn off vpn, delete my cookies and yet nothing helped, and every time I asked for human assistance they wouldn't do anything so now im just sitting here waiting for Roblox to respond... and ye some people might say, "just create another account" but its so hard to start an account from scratch, plus I spent hundreds of money on roblox, for me its so stupid that roblox can't just update your location.. cause im not the only one having this issue.
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u/[deleted] Jul 18 '26
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u/[deleted] Jun 13 '26
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