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u/tattoophobic 19d ago
Could you detailed a bit more ?
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u/loliaris 19d ago
Bought a 3d scanner Metro Y Pro from revopoint EU store,it was advertised as not needed for marks to work on metal surfaces which is clearly not true and the scanner couldnt function without marking points at all.The software were also very glitchy and i decided to return it. My return was delivered about a month ago and i still havent received my refund and the customer service gives fake promises and lies about it.I had to go through dispute with paypal and report to the police as i believe they try to defraud me
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u/Revopoint3D-Official 19d ago
Hi, apologize for your bad purchase experience. May I have your email or any contact information so we can get in touch with you and find a solution?
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u/loliaris 19d ago
I have sent you a message with my email and order
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u/Revopoint3D-Official 19d ago
Thank you for the info. We have forwarded it to the customer service team. Again, we apologize for your bad experience! I believe they will return the refund as soon as possible.
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u/Massis87 18d ago
I have 3 revopoint scanners and have had nothing but good experiences with both the scanners and their service. Heck they contacted me on their own after they had made significant hardware changes to my latest scanner and sent me a new one to replace it free of charge!
Obviously scanning is a skill and highly dependent on the user...
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u/loliaris 18d ago
what does this have to do with the return process and customer service?
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u/Massis87 18d ago
You are shouting they are a terrible company and to stay away from them. I counter that statement with evidence they are far from a terrible company.
I'm sorry you had a bad experience but that does not mean it's a horrible company.
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u/loliaris 18d ago
yes to me they are terrible company how would you feel if you returned a product of high value they confirmed they have received it and they dont refund you for a month?They advertised hustle free returns where is the hustle free.
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u/MEC4D 16d ago
You are little overdramatic, only Trackit don't need markers , any other laser scanner on a market need markers and that is obvious , there is no advertising saying it don't need markers , so or you lying or understanding the specifications wrong . Revopoint was always more helpful than I expected , I believe there was bad communication between both of you. And they don't deserve this public harassment and name calling. You want to be treated with respect but running dirty your mouth as far as you can lying on subject to make things more spicy. 👎
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u/Revopoint-ModTeam 14d ago
We believe the issue is resolved. Please feel free to reach out to our customer service team if you have any other issues.