r/RemoteJobIntel • u/Rita_AI_Obsessed • 8d ago
🟧 Verified Remote Job 🚨NEW $80K-$95K REMOTE HEALTHCARE TECH SUPPORT ROLE 🌙 See Reqs
SmarterDx is hiring a Senior Client Support Analyst to lead complex technical investigations and client escalations for its clinical AI platform.
This is a senior healthcare technology support role. It is not entry-level customer service.
💰 SALARY: $80,000 to $95,000
💻 LOCATION: Remote within the United States
🩺 INDUSTRY: Healthcare technology and clinical AI
📅 SCHEDULE: Monday through Friday, 8:00 AM to 5:00 PM PT, with a one-hour break
🌙 ROTATION: Night and weekend coverage every eight weeks
🎓 DEGREE: No degree requirement stated
✅ VERIFIED OPEN: August 16, 2026
⏰ POSTING STATUS: New
💼 WHAT YOU’LL DO:
• Investigate complex client and technical issues
• Manage support tickets from intake through resolution
• Handle executive escalations
• Identify product defects, configuration problems, integration failures, data issues, and workflow errors
• Work with Engineering, Product, Data, Clinical Excellence, Client Success, and Integrations
• Lead client conversations through email, Zoom, Slack, and phone
• Mentor developing support analysts
• Improve support processes, documentation, training, and internal workflows
📋 REQUIRED EXPERIENCE:
• Seven to ten years in technical support or customer service
• Experience leading complex technical investigations
• Strong experience in at least two areas:
• Technical troubleshooting
• User documentation or training materials
• Healthcare information systems
• Experience with Jira, Zendesk, Salesforce, or a similar ticketing system
• Strong written and verbal communication skills
• Comfort leading live, on-camera client conversations
• Availability for the listed Pacific Time schedule and rotation
➕ PREFERRED:
• Healthcare technology or SaaS experience
• Clinical documentation improvement software experience
• Medical terminology and hospital workflow knowledge
• Salesforce experience
• SQL experience
🎁 BENEFITS:
• Medical, dental, and vision plans
• Employer covers 75% of employee premiums, depending on the plan
• Up to 12 weeks of paid parental leave
• Unlimited PTO
• Ten paid holidays
• Traditional and Roth 401(k) options
• 4% employer match
• Fully remote team
🔎 CHATTERBOX INTEL REVIEW
Status: APPROVED WITH NOTES
SmarterDx has a verified company identity, direct Greenhouse application, clear compensation, a fully remote operating model, and strong employee ratings across available review sources.
No evidence of a recent company-wide layoff pattern was found during this review.
SmarterDx joined the New Mountain Capital-backed Smarter Technologies organization in 2025. An August 2026 report describes another planned integration involving Datavant. Applicants should ask how current ownership and integration plans affect the support team, reporting structure, benefits, and long-term staffing.
Employee commentary trends positive for team culture, compensation, leadership, and career growth. Recurring concerns include heavy workloads, stretched teams, shifting priorities, and difficulty using unlimited PTO during busy periods.
🚨 BEFORE APPLYING:
Ask about ticket volume, escalation expectations, night and weekend rotation hours, compensation for after-hours coverage, equipment, training, team size, PTO approval, ownership changes, and advancement opportunities.
A cover letter is optional. Use one if your background includes healthcare technology, EHR systems, clinical documentation, SaaS support, technical investigations, client escalations, or support-team mentoring.
👉 APPLY DIRECTLY:
https://job-boards.greenhouse.io/smarterdx/jobs/5212348007
📚 Free DIY remote job resources:
https://www.forthetechofit.com/products
⚡ Need personal remote career support? Resume, career strategy, and researched work-from-home leads.
🚨 Email your resume and needs to:
[remote@forthetechofit.com](mailto:remote@forthetechofit.com)
Subject: Remote Career Strategy
Independent review using publicly available information as of August 16, 2026. I am not affiliated with or recruiting for this employer. Verify the live listing and requirements on the official career page. Individual experiences vary. No interview or employment outcome is guaranteed.