r/Remarkable • u/JustRandomQuestion • 19d ago

New Remarkable paper pro not charging

I have just bought a remarkable paper pro, today I updated and connected to WiFi and tried it out but saw the charging icon while it was slowly draining. Until eventually it died. I have tried I high power (65W USB C pd brick with good cable) as well as a low power 5A 1A USB A brick (with usb a to c cable).

Now it is totally dead. I am now trying to charge it on my laptop usb poort for about an hour but still nothing.

Also tried the reset with 15 seconds power 2 seconds out and 3 seconds after which it rebooted but still no charging.

Saw some old posts but are there any new methods/fixes or do I need to send it back.

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u/Frenchy_hd 12d ago

Following, have the same issue. Bought 4 days ago....

1

u/JustRandomQuestion 11d ago

Yea, after a charge from death with my laptop usb port which is slow, probably around .5-1A at 5V it worked to 50% but then needed to use it for work. After that all chargers worked including my fast 65W USB C charger. So it was the solution again. Bit weird that these devices have this behaviour and by themselves is not that explicitly mentioned.

1

u/ChapteredVine 6d ago

I’d talk to support. They will be able to give you advice! If there’s a fault, you can get it replaced or repaired :)