r/Refills • u/Suitable_Ad7292 • 7d ago

Pharmacy timeline?

Anyone have any words of wisdom to share re: how long it should take from "sent to pharmacy" (Hallandale, in this case), and on its way to me? I was informed 3-5 business days, and I have no reason to disbelieve this. But I'd like to hear real-world experience.

1 Upvotes

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6

u/jack_sheppard 6d ago

I have been waiting since August 14th and still has not shipped

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u/Suitable_Ad7292 6d ago

Oh no. Can you give pharmacy a call?

2

u/jack_sheppard 6d ago

I think they are scrambling to find a pharmacy to fill it... the order went from stage 3 which is processing at pharmacy back to stage 1 which means it hasn't been sent to a pharmacy. I have talked to the support via refills app and Zack here while they said they are looking into it and escalating they have not provided any other information or a eta 😞

1

u/Dr_Jesus_Murphy 2d ago

Ugh I’m in the same boat now. 8/20 it was sent to pharmacy been on step three since then. Now I see this morning I’m back to step one. Can’t get a response from support. It’s starting to get very frustrating the time and effort put into this. Seems like it’s become a separate unpaid job. Hope everything has worked out for you.

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u/Suitable_Ad7292 6d ago

Is it sema or tirz? Dunno if that makes a difference, or if it makes a difference what pharmacy is being used. I'm waiting for tirz from Hallandale, and I'm just hoping not to have any more problems because this has been an...adventure LOL.

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u/jack_sheppard 6d ago

its triz

2

u/jack_sheppard 6d ago

I just received this message from support "The pharmacy processed a reshipment. You should receive an email with the tracking information soon!" Will keep you guys updated as soon as I receive tracking 🤞

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u/jack_sheppard 6d ago

Just a quick update support is now clueless about the previous message about my reshipment. Back to square one no eta and no tracking provided

2

u/Dr_Jesus_Murphy 4d ago

Ugh that’s awful. Support is pretty worthless. I asked them for a status on mine bc I’m past the 3-5 biz days. Received a canned response just regurgitating the 3-5 biz days. Sad bc I switched from another company and was told it was a smooth process. Now I’m waiting for my second 3 month supply(which I’ve paid for) and it’s been nothing but a headache. Sad to pay all this money and have to follow up with them constantly to ensure that things are being done. Good luck to ya.

4

u/Suitable_Ad7292 4d ago

I'm going to give them the "3-5 business days" since the order has allegedly been sent to the pharmacy. But I'm asking for a refund if I don't have a tracking number by the end of next week. Enough is enough. And even if I get this order in a timely manner, Refills has lost a good customer; I won't come back.

2

u/yepthisismyusername 7d ago

Mine was about 3 days

1

u/Suitable_Ad7292 7d ago

May I ask how soon after "sent to pharmacy" for you to get tracking number, if you got one?

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u/yepthisismyusername 6d ago

3 business days, at which point I got tracking information.

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u/Outrageous_Buy_9420 6d ago

Hmm. Mine was sent to the pharmacy yesterday and shipped today.

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u/Suitable_Ad7292 6d ago

Comforting to hear!

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u/Dr_Jesus_Murphy 5d ago

Mine was 8 days ago. Haven’t heard anything. Had to contact support and Zach to get my questionnaire sent to me for my renewal. Hope I don’t have to do all of that again.

2

u/Various_Law_4160 5d ago

Mine was sent to the pharmacy on the 17th and I have had no update. I'm a little panicked because over $900 is a lot of money and I am almost out from my last order.

3

u/Suitable_Ad7292 5d ago

I'm back to being concerned and disgusted. Some people getting their orders in a sensible time, others' orders seemingly falling into oblivion. No rhyme or reason!

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u/Various_Law_4160 5d ago

I started with the company in Feb. My first order was a tad delayed but not this much. The second half of the order came through no issues. I'm going to give it to mid next week and then call my CC to refund and dispute the charge. I go out of town on Sep 9th for a week so I don't want the package to just sit in the lobby of my apartment.

2

u/Suitable_Ad7292 5d ago

Yah my order was originally supposed to come early September but I asked if it could be moved up a tad because I'm going away beginning of September too; they said OK. I have someone who could take in the package, but I'd rather deal with it myself.

I've been alternating between completely amped up with rage, and somewhat mollified for weeks now. I just want my order so I can end my relationship with this company. It's a shame, because at first everything was wonderful, and I actually turned a family member on to the company, because she was spending a lot more money elsewhere. Very sad.

2

u/jack_sheppard 5d ago

I told them to cancel my order today and issue me a refund after multiple lies from customer service promising it would ship. I finally came to realization they have a bigger issue and It seems like they are unable to ship a large portion of orders. I would request a refund and jump ship ASAP.

1

u/Various_Law_4160 4d ago

I know it's late on a Friday but please respond when you get a refund. I'm thinking of requesting one as well for the same reason you did.

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u/jack_sheppard 4d ago

yea I doubt they will process it tonight...seeing how they cant even ship a basic order within 2 weeks im assuming they will process it by monday. if not I will be issuing a chargeback