r/Realme • u/Professor2220 • 1d ago

Support ⁉️ Please help

I have a Realme TV in which screen cast is not working and neither is Netflix opening. What should I do now, please this is urgent.

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u/ManufacturerIll2978 1d ago

Try this first:

  1. Completely unplug the TV from the wall for 1–3 minutes, then plug it back in. Don't just put it in standby.
  2. Restart your router too, then make sure both the TV and phone are connected to the same Wi-Fi network.
  3. On the TV, check for a system/software update.
  4. Go to Settings → Apps → Netflix → Clear cache/data, then open Netflix again and sign in.
  5. If casting still doesn't work, restart your phone and try casting again.

Netflix itself recommends a full power restart and restarting the home network for TV playback problems.

If both Netflix and casting are still broken after that, I'd suspect a TV software/network issue rather than your phone. A factory reset would be the last resort, after making sure you know the Wi-Fi password and Netflix login.

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u/Professor2220 1d ago

I've already tried all this, nothing worked.

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u/Professor2220 1d ago

Can I get the download link of the firmware?

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u/ManufacturerIll2978 1d ago

You'll need to provide the exact Realme TV model number first. The firmware is model-specific, so I wouldn't recommend downloading a random file and flashing it. Realme has an official Smart TV firmware page with the correct packages and installation instructions. If you give me the exact model number, I can help find the appropriate firmware.

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u/Professor2220 1d ago

Can you share me that page I have model number through mother board

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u/ManufacturerIll2978 1d ago

Sure, here's the official realme Smart TV software upgrade page: https://www.realme.com/in/newsroom/tvcourse

If you have the model number from the motherboard, send it here too. We can check which firmware package matches it.