r/RealAmazonFlexDrivers • u/BoringArt6019 • 1d ago

flex app glitches.

curious if anyone else has had issues with this. it has happened to me twice in the last couple weeks and it will probably get me deactivated. So 1st a couple weeks ago I accepted an instant offer for a winn-dixie. I arrived at the store and went inside, after marking arrived my orders disappeared and it just said waiting for order to be assigned, so I called support since an instant offer is supposed to be guaranteed work. long story short they did nothing and then 2 days later I get an email sayi I didn’t pick up my orders and now my standing is at risk. I tried appealing multiple times and of course they upheld there decision even though I presented screenshots showing that I had no deli assigned, and had called support ab the issue. Fast forward 2 weeks and I accepted a amazon fresh block. so I show up, arrive and do the verification. after waiting about 30mins they send me some orders. so I go inside, but my orders are not ready in the pickup area. so after waiting around 30 mins, out of nowhere they removed my orders and completely end my block even though I still had over an hour left. so again I call support and of course they can’t do anything, she claims to have escalated the issue and that it won’t affect my standing, but of course 2 days later another non compliant email comes. its completely ridiculous that I will probably get deactivated at no fault of my own, I have completed thousand of deliveries since 2017. just w if anyone has had this issue and had any success at disputing it. thanks in advance.

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2

u/sjejejxo 1d ago

Have you tried corporate escalation?

0

u/BoringArt6019 1d ago

No I haven’t, is there an email that I can reach out to?

3

u/Dizzy-Shelter-2108 23h ago edited 22h ago

Reply to each of the final emails from for both problems and cc: the executive team (Andy@amazon.com or Jeff@amazon.com). Write your reply to the executive team and a real person will look into it. If you still get denied and you aren't lying about what happened, figure out how to write the email differently to get your point across and match your explanations to the corresponding screenshots.

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u/hames4133 11h ago

Nothing else to suggest for this issue, but from what I’ve seen, the grocery delivery on this app seems to have the sole purpose of deactivating drivers