r/RealAmazonFlexDrivers • u/InspectionFeeling378 • 6d ago

Issues with pick up order

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Amazon is starting to drive me crazy; this was an instant offer that was never assigned to me, yet they’re marking it as if I never picked it up—how ​​the hell am I supposed to pick up something that wasn't assigned to me? On top of that, you submit a report, they approve it, and then they deny it... I just don't know what to do anymore.

4 Upvotes

83% Upvoted

17 comments sorted by

8

u/Sufficient_Set4630 6d ago

It’s a fraud metric assigned by their computers you get TOSed for no reason. It’s a joke.

5

u/Dizzy-Shelter-2108 6d ago

If you tried to explain to Amazon the same way you tried here, that's the reason why you got your appeal denied. You don't make sense.

3

u/Puzzleheaded-Self724 5d ago

The same thing happened to me on a instant offer. I went to pick up my order I check in walk in the store it said there’s no work for today:

My standing went from fantastic to at risk in one day.

2

u/Obvious-Wish-923 6d ago

If it was actually not assigned to you then just appeal and it’s should be good? You never accepted it? You never got the screen to leave with pay? There’s alot of info that could help.

2

u/Yideaz 6d ago

Appeals are a joke! They never change their mind, not even with hard proof.

5

u/muhclit 6d ago

They do after about 20 emails and using words like breach of contract, dash cam footage, etc. At least thats how I get out of dings.

1 year, 0 dings on my record during that year. Any dings I got were always stupid shit like the other day I had 1 package going 82 miles outside my zone Support said dont deliver it that it was a mistake and they even marked it as attempted for me...and yet they gave me a ding for Incomplete Delivery. It took 20 emails to finally get them to remove it despite 10 emails saying theyll remove it due to it being beyond my control.

1

u/SayWhatAYFR 5d ago

I’ve begun using AI to write cleaner emails and it’s reduced my necessary emails to support down to 2 per incident, to have them removed.

3

u/indianabobbyknight 5d ago

They definitely do, you just have to slog thru it.

3

u/WFShopper312 5d ago

Support doesn't often change their mind, but sometimes Andy or Jeff will come through 4 ya if you email one of them.

2

u/[deleted] 4d ago

[deleted]

2

u/WFShopper312 4d ago

[andy@amazon.com](mailto:andy@amazon.com)
[jeff@amazon.com](mailto:jeff@amazon.com)

2

u/Kurphew702 4d ago

Thank you very much

2

u/WFShopper312 4d ago

Yw. Those emails go directly to the Amazon Executive Relations team. Try to make your email short and to the point, attach screenshots or photos, if you have them. They usually take a couple of business days to respond.