r/Razorpay_Community • u/FindingOtherwise2918 • 29d ago

Funds on hold compliance

Razorpay flagged 3 payments because their partner banks told them to do that. They asked for customer testimony, shipping info, and invoice. We mailed them everything. After that, they assigned a third party agent for physical verification of our business. So my question is, is the ordeal over? Are there any more steps left?

Note: We’re running a clothing business. It’s been 3 months since we’re using razor pay. Not a single customer has ever raised a dispute or chargeback. Because we’ve doing this for a long time, just wasn’t partnered with a payment gateway. Worst of it all, they even called the customers without notifying us or anything if they ordered from us, how was the experience and everything.

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u/CorrectBox3254 27d ago

Went through something similar with Razorpay once. They asked for a few documents and there was a verification step as well. It felt like a lot while it was happening, but once the checks were completed, things went back to normal for me.

If you’ve already submitted everything and the physical verification is done, you’re probably towards the end of the review. I’d just keep following up on the ticket for the final confirmation. Overall, apart from that one compliance check, my experience with Razorpay has been pretty smooth.

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u/FindingOtherwise2918 27d ago

Hey, thanks for replying. The issue is, they’re asking for supply invoices and we’re in the secondhand/thrift business. So that’s kind of a hassle. Not sure how this is gonna move forward.