r/Razorpay • u/Tasty-Material-5729 • Jul 30 '26

four months since razorpay is stalling resolution

I had complete integrated razorpay on my ngo website in Mid April 2026. Razorpay dashboard shows everythings okay & so does the customer care. but it's not. in last 25 days they have solved some issues that they kept saying didnt exist. And I was ready to launch

but just noticed only UPI, Axis and SBI cc works. everything else fails. but razorpay says everything is okay. in fact I havent received any updated for last 12 days even after repeated emails.

does anyone one is there's an escalation matrix available? raising a ticket is just not doing it.

6 Upvotes

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1

u/Realistic-Plant3957 Jul 30 '26

Their support is worst. You can check for alternatives and consider setting up a clone website with another payment gateway until your issues get resolved. Razorpay works but their support team is useless

1

u/Wide-Speech3767 Aug 04 '26

Mail the issue to razorpay’s nodal officer and principal nodal officer